Associate - Customer Solutions - Customer Service

Job Description

As a Customer Service and Loan Review Associate at Branch, you will play a crucial role in delivering world-class financial services to the mobile generation. You will be part of a mission-driven team that uses data science to reduce the cost of delivering financial services in emerging markets and believes in fair financial access for everyone, everywhere.**Key Responsibilities:**- **Customer Service:** Deliver efficient and friendly responses to customers across different channels.- **Credit Risk:** Evaluate loan applications for new borrowers, identify and prevent fraud.- **Servicing & Collections:** Proactively reach out to borrowers who have missed payments.- **Product:** Escalate customer feedback and IT bugs to help improve our product.- **Finance:** Manage refunds, repayments, and other payment processes.- **General:** Assist with various administrative projects as needed.**Qualifications:**- 1-2 years of previous job experience in customer service.- Passionate about Branchs mission and customers.- Highly entrepreneurial, proactive, and willing to take initiative.- Excellent communication skills, both oral and written, with good grammar, spelling, and punctuation.- Driven by data, highly analytical, with a good understanding of Excel preferred.- Good typing speed, ideally above 45 wpm.- Willingness to work flexible hours, including weekends and holidays.At Branch, you will have the opportunity to work in a fast-paced and dynamic environment, driven by a team led by the founder and former CEO of Kiva.org. Join us in our mission to drive meaningful growth in rapidly evolving markets. Branch International is an Equal Opportunity Employer that values diversity and inclusion in the workplace. As a Customer Service and Loan Review Associate at Branch, you will play a crucial role in delivering world-class financial services to the mobile generation. You will be part of a mission-driven team that uses data science to reduce the cost of delivering financial services in emerging markets and believes in fair financial access for everyone, everywhere.**Key Responsibilities:**- **Customer Service:** Deliver efficient and friendly responses to customers across different channels.- **Credit Risk:** Evaluate loan applications for new borrowers, identify and prevent fraud.- **Servicing & Collections:** Proactively reach out to borrowers who have missed payments.- **Product:** Escalate customer feedback and IT bugs to help improve our product.- **Finance:** Manage refunds, repayments, and other payment processes.- **General:** Assist with various administrative projects as needed.**Qualifications:**- 1-2 years of previous job experience in customer service.- Passionate about Branchs mission and customers.- Highly entrepreneurial, proactive, and willing to take initiative.- Excellent communication skills, both oral and written, with good grammar, spelling, and punctuation.- Driven by data, highly analytical, with a good understanding of Excel preferred.- Good typing speed, ideally above 45 wpm.- Willingness to work flexible hours, including weekends and holidays.At Branch, you will have the opportunity to work in a fast-paced and dynamic environment, driven by a team led by the founder and former CEO of Kiva.org. Join us in our mission to drive meaningful growth in rapidly evolving markets. Branch International is an Equal Opportunity Employer that values diversity and inclusion in the workplace.

Keyskills :
Customer ServiceCredit RiskFinanceGeneral AdministrationCommunication SkillsData AnalysisExcelTyping SpeedServicingCollections