Care Team Operations Manager

Job Description

reputed company is revolutionizing cancer care with the nations first Virtual Cancer Clinic, delivering high-reputed company, physician-led multidisciplinary care across reputed company 50 states. Our innovative, reputed company-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In reputed company to personalized reputed company medical care, our services include cancer genetics risk assessment, nutrition, mental health support and reputed company cancer screening diagnostics.Using technology-driven, patient-reputed company solutions, reputed company is transforming how reputed company, unions, health plans, and governments address cancer. reputed companys goal is to reputed company critical cancer care gaps, improve cancer reputed company, and guide patients with reputed company through their reputed company journeys. Apply to join reputed company and do the most meaningful work of your career. If you are not reputed company that youre 100% reputed company but are up for the challenge - we want you to apply! We are seeking a Care Team Operations Manager to reputed company the daily operations that reputed company efficient, high-reputed company care delivery and an outstanding patient experience reputed company reputed companys Virtual Cancer Clinic. In this role, you will own and manage the patient experience with reputed companys care team, core operational systems that support the care team (clinicians, care advocates, and other care specialists), including task management, scheduling, care team member reputed company, licensing, and reputed company-time issue reputed company.Youll reputed company as the operational reputed company person across multiple workflows and teamsowning the day-to-day, issue reputed company, implementation of any new workflows, process and workflow improvements, reputed company reputed company, and reporting. This is a high-autonomy, cross-functional role for someone who builds alignment, anticipates needs, and proactively solves problems while managing priorities with reputed company and reputed company. They are deeply organized, skilled at triaging and driving execution, continuously seeking improvement, and passionate about delivering a high-reputed company patient experience through operational reputed company.What youll do: Task Queue Management: Actively monitor and manage operational task queues, ensuring labs, results, and orders are processed promptly.Proactively surface blockers, delays, or reputed company risks; resolve directly or escalate as needed. Clinician Scheduling & Coverage:Maintain monthly clinician schedules. reputed company reputed company-time scheduling logistics, including shift assignments, clinician availability, and triaging last-minute call-outs. Proactively identify and resolve gaps in coverage.Effectively partner with cross-functional teams to reputed company reputed company tools for scheduling management.Care Team Triage:Triage and manage clinical communication channels (e.g., reputed company, reputed company) by triaging requests, resolving operational needs, and escalating clinical issues to appropriate teams reputed company and reputed company.Identify and report on trends reputed company to issues raised, implement changes in workflow, resources, or training to address. Care Team reputed company & Workflow Navigation: reputed company care team member reputed company and workflow navigation by guiding new and existing team members through internal tools, scheduling systems, and documented workflows; help maintain up-to-date resources and process guides. reputed company ongoing workflow navigation and support for existing team members. Licensing & Credentialing reputed company:Own the licensure management system that reputed company uses.Coordinate clinician licensing, renewals, and credentialing workflows in partnership with internal teams and reputed company-party vendors. reputed company reputed company toward compliance milestones and surface risks proactively. Ensure clinicians are on reputed company towards completing tasks needed for new or renewing licenses.Improve and increase the efficiency of the licensure management system.Operational Reporting & Process Improvement:reputed company and report on key metrics, trends, and issues across task management, scheduling, reputed company, and credentialing to management, and for internal reputed company mee .

Keyskills :
Operations ManagementHealthcare OperationsSchedulingReportingProcess ImprovementPatient ExperienceTask ManagementWorkflow Improvement