Customer Service Agent

Job Description

As an Investor Servicing Executive in the Customer Support team, your role will involve handling customer and investor queries through inbound calls and in-person interactions. You will be responsible for providing accurate information and timely resolutions to service requests, ensuring all customer requests are processed within defined timelines, and coordinating with internal teams to track and process service-related requests. Maintaining professional communication and high service standards, as well as updating and maintaining customer records accurately, will be key responsibilities in this role.Key Responsibilities:- Handle customer and investor queries through inbound calls and in-person interactions.- Provide accurate information and timely resolutions to service requests.- Ensure all customer requests are processed within defined timelines.- Coordinate with internal teams to track and process service-related requests.- Maintain professional communication and high service standards.- Update and maintain customer records accurately.Qualifications Required:- Graduate in any discipline.- Excellent verbal and written communication skills in English.- Good computer skills, including MS Office and email handling.- Strong customer service and problem-solving abilities.- Ability to work in a fast-paced environment.Preferred Qualifications:- Prior experience or internship in customer service, customer support, banking, financial services, or related sectors.- Familiarity with call handling and customer interaction processes.As an Investor Servicing Executive, you will be offered comprehensive training and onboarding support, opportunities for career growth and development, exposure to the financial services industry, and a professional and collaborative work environment.Location: [Location]Experience: Freshers and candidates with relevant experience are encouraged to apply. As an Investor Servicing Executive in the Customer Support team, your role will involve handling customer and investor queries through inbound calls and in-person interactions. You will be responsible for providing accurate information and timely resolutions to service requests, ensuring all customer requests are processed within defined timelines, and coordinating with internal teams to track and process service-related requests. Maintaining professional communication and high service standards, as well as updating and maintaining customer records accurately, will be key responsibilities in this role.Key Responsibilities:- Handle customer and investor queries through inbound calls and in-person interactions.- Provide accurate information and timely resolutions to service requests.- Ensure all customer requests are processed within defined timelines.- Coordinate with internal teams to track and process service-related requests.- Maintain professional communication and high service standards.- Update and maintain customer records accurately.Qualifications Required:- Graduate in any discipline.- Excellent verbal and written communication skills in English.- Good computer skills, including MS Office and email handling.- Strong customer service and problem-solving abilities.- Ability to work in a fast-paced environment.Preferred Qualifications:- Prior experience or internship in customer service, customer support, banking, financial services, or related sectors.- Familiarity with call handling and customer interaction processes.As an Investor Servicing Executive, you will be offered comprehensive training and onboarding support, opportunities for career growth and development, exposure to the financial services industry, and a professional and collaborative work environment.Location: [Location]Experience: Freshers and candidates with relevant experience are encouraged to apply.

Keyskills :
Customer serviceCustomer interactionVerbalwritten communication skills in EnglishComputer skills including MS Officeemail handlingProblemsolving