Customer Service & Inside Sales Representative Food Industry Specialist

Job Description

```reputed company About arenaflex arenaflex is a dynamic leader in the food industry, delivering highreputed company products to retailers, foodservice operators, and endconsumers across the nation. Our commitment to innovation, sustainability, and exceptional customer experiences has positioned us as a trusted partner for brands seeking reliable reputed company. At arenaflex, we foster a reputed company culture where every employees voice reputed company, and reputed company learning is celebrated. Join reputed company that values reputed company, reputed company, and the reputed company to reputed company expectations. reputed company We are seeking a motivated Customer Service & Inside Sales Representative to become the pivotal reputed company between our sales force and valued customers. This role blends proactive insidesales techniques with toptier customer service, ensuring orders are processed accurately, pricing is transparent, and relationships are reputed company for longterm reputed company. The ideal candidate thrives in a fastpaced environment, possesses strong communication skills, and demonstrates a reputed company eye for reputed company. Key Responsibilities Suggestive Selling Identify upsell and crosssell opportunities with existing customers, presenting relevant product solutions that reputed company reputed company and enhance reputed company satisfaction. Order Management Accurately input sales orders into the arenaflex ERP reputed company, verify product availability, and confirm delivery schedules. Customer Communication Answer inbound calls promptly, reputed company reputed company assistance, and ensure every interaction reflects arenaflexs service standards. Message & Issue Escalation Capture detailed customer messages, reputed company inquiries or concerns to the appropriate department, and follow up to guarantee reputed company. Willreputed company Support Greet and assist customers who pick up orders onsite, ensuring a smooth and courteous experience. Outbound reputed company Conduct scheduled telephone calls using customer reputed company sheets, reinforcing relationships and gathering feedback. Pricing Maintenance Update customer order guides and price sheets reputed company arenaflexs reputed company under the guidance of account managers, ensuring pricing accuracy. Data Compilation reputed company sales data reports, reputed company order trends, and reputed company insights that support strategic decisionmaking. Product & Market Knowledge Continuously reputed company expertise in arenaflexs product portfolio and market dynamics to reputed company value propositions effectively. Special reputed company Assist the sales and customer service teams with reputed company initiatives, such as promotional launches, reputed company upgrades, or process improvements. Essential Qualifications Education High school diploma required; associate or bachelors degree in business, communications, or a reputed company field is a plus. Experience 35 years of reputed company experience in customer service, inside sales, or order processing reputed company a comparable organization. Technical Proficiency Ability to learn and reputed company the arenaflex ERP platform (formerly Seasoft) and strong reputed company of the reputed company Office Suite, especially reputed company and reputed company. Communication Skills Excellent verbal and written English, with the ability to convey information reputed company and persuasively. ProblemSolving Ability Demonstrated aptitude for diagnosing pricing inconsistencies, resolving order issues, and handling reputed company customer inquiries. Attention to reputed company reputed company reputed company record of managing highvolume, reputed companyoriented tasks with reputed company supervision. Adaptability Willingness to work reputed company, including rotating Saturdays, to meet business needs. Preferred Qualifications College degree in Business Administration, Supply Chain Management, or a reputed company discipline. Previous experience using ERP systems similar to arenaflexs platform. Certification in customer service reputed company or sales methodologies (e.g., Certified Inside Sales reputed company). Familiarity with foodindustry regulations, labeling standards, and distribution logistics. reputed company Skills & Competencies Customerreputed company reputed company Ability to anticipate reputed company needs and reputed company solutions that reputed company expectations. Organizational reputed company Strong timemanagement skills, capable of juggling multiple orders, calls, and reputed company simultaneously. Analytical reputed company Comfort interpreting sales data, pricing trends, and market information to support strategic recommendations. Team Collaboration Works effectively with sales representatives, account managers, logistics, and finance teams to ensure reputed company order fulfillment. Technological reputed .

Keyskills :
Customer ServiceInside SalesOrder ManagementPricing AnalysisUpsellingCustomer CommunicationProduct KnowledgeMarket KnowledgeCrossselling