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Customer Service Manager - Remote

Fresher   All India   17 Jun, 2026
Herald Exchange
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Support Executive at our company, your role will involve assisting customers, resolving inquiries, and ensuring an exceptional customer experience across various communication channels.- Respond to customer inquiries promptly and professionally via email, chat, and phone.- Resolve customer issues efficiently and escalate complex cases when required.- Maintain accurate records of customer interactions and resolutions.- Follow up with customers to confirm satisfaction and resolve any outstanding issues.- Collaborate with internal teams to address customer concerns and improve services.- Identify recurring issues and provide feedback for product and service enhancements.- Meet service quality and response-time targets consistently.- Stay informed about company products, services, and policies to better assist customers.Qualifications required for this role include:- Bachelors degree or equivalent qualification.- 0-2 years of experience in customer support or related roles; freshers with strong communication skills are welcome.- Proficiency in verbal and written English communication.- Ability to handle customer concerns with professionalism and empathy.- Strong problem-solving and multitasking capabilities.- Comfortable working in a remote setup.- Basic knowledge of Microsoft Office or Google Workspace.Join our team and contribute to delivering exceptional customer support services while helping us improve and grow. As a Customer Support Executive at our company, your role will involve assisting customers, resolving inquiries, and ensuring an exceptional customer experience across various communication channels.- Respond to customer inquiries promptly and professionally via email, chat, and phone.- Resolve customer issues efficiently and escalate complex cases when required.- Maintain accurate records of customer interactions and resolutions.- Follow up with customers to confirm satisfaction and resolve any outstanding issues.- Collaborate with internal teams to address customer concerns and improve services.- Identify recurring issues and provide feedback for product and service enhancements.- Meet service quality and response-time targets consistently.- Stay informed about company products, services, and policies to better assist customers.Qualifications required for this role include:- Bachelors degree or equivalent qualification.- 0-2 years of experience in customer support or related roles; freshers with strong communication skills are welcome.- Proficiency in verbal and written English communication.- Ability to handle customer concerns with professionalism and empathy.- Strong problem-solving and multitasking capabilities.- Comfortable working in a remote setup.- Basic knowledge of Microsoft Office or Google Workspace.Join our team and contribute to delivering exceptional customer support services while helping us improve and grow.

Keyskills :
Customer SupportCustomer ServiceCommunication SkillsMicrosoft OfficeProblemsolvingMultitasking

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