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Customer Service & Operations Analyst

Fresher   All India   02 Jun, 2026
NatWest
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:- As a Customer Service & Operations Analyst, you will be responsible for supporting customers by investigating their queries and understanding their needs. Your role will involve.Key Responsibilities:- Investigate and resolve customer queries in a timely manner.- Communicate effectively with customers to understand their needs and provide appropriate solutions.- Collaborate with internal teams to ensure seamless operations and customer satisfaction.- Analyze customer feedback to identify trends and areas for improvement.- Maintain accurate records of customer interactions and transactions.Qualifications Required:- Bachelors degree in a relevant field.- Strong communication and problem-solving skills.- Ability to work effectively in a team environment.- Prior experience in customer service or operations is a plus.(Note: No additional details about the company were provided in the job description.) Role Overview:- As a Customer Service & Operations Analyst, you will be responsible for supporting customers by investigating their queries and understanding their needs. Your role will involve.Key Responsibilities:- Investigate and resolve customer queries in a timely manner.- Communicate effectively with customers to understand their needs and provide appropriate solutions.- Collaborate with internal teams to ensure seamless operations and customer satisfaction.- Analyze customer feedback to identify trends and areas for improvement.- Maintain accurate records of customer interactions and transactions.Qualifications Required:- Bachelors degree in a relevant field.- Strong communication and problem-solving skills.- Ability to work effectively in a team environment.- Prior experience in customer service or operations is a plus.(Note: No additional details about the company were provided in the job description.)

Keyskills :
Customer ServiceOperations

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