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Customer Service Representative - Banking Operations

Fresher   All India   26 May, 2026
ANZ
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    In this role, you will be responsible for providing excellent customer service to bank customers, addressing inquiries, and resolving issues related to their accounts and transactions. You will respond to customer inquiries via phone, email, or chat, ensuring prompt and efficient resolution of issues.Key responsibilities include:- Handling customer inquiries and complaints effectively and efficiently.- Resolving account-related issues, such as balance inquiries, transaction disputes, and account maintenance.- Processing customer requests, such as transfers, payments, and account updates.- Maintaining accurate records of customer interactions and transactions.- Adhering to bank policies and procedures.- Identifying and escalating complex issues to appropriate departments.Qualifications and Skills required for this role:- High school diploma or equivalent.- Excellent communication and interpersonal skills.- Strong problem-solving and customer service skills.- Proficiency in using banking software and systems.- Ability to work effectively in a team environment.- Experience in customer service (preferred).You will benefit from:- Competitive salary and benefits package.- Comprehensive training program.- Opportunities for career advancement.- Positive and supportive work environment.In a typical day, you will be answering customer calls, resolving account issues, processing transactions, assisting customers with their banking needs, and maintaining accurate records. In this role, you will be responsible for providing excellent customer service to bank customers, addressing inquiries, and resolving issues related to their accounts and transactions. You will respond to customer inquiries via phone, email, or chat, ensuring prompt and efficient resolution of issues.Key responsibilities include:- Handling customer inquiries and complaints effectively and efficiently.- Resolving account-related issues, such as balance inquiries, transaction disputes, and account maintenance.- Processing customer requests, such as transfers, payments, and account updates.- Maintaining accurate records of customer interactions and transactions.- Adhering to bank policies and procedures.- Identifying and escalating complex issues to appropriate departments.Qualifications and Skills required for this role:- High school diploma or equivalent.- Excellent communication and interpersonal skills.- Strong problem-solving and customer service skills.- Proficiency in using banking software and systems.- Ability to work effectively in a team environment.- Experience in customer service (preferred).You will benefit from:- Competitive salary and benefits package.- Comprehensive training program.- Opportunities for career advancement.- Positive and supportive work environment.In a typical day, you will be answering customer calls, resolving account issues, processing transactions, assisting customers with their banking needs, and maintaining accurate records.

Keyskills :
Interpersonal skillsCustomer serviceBanking softwareTeamworkExcellent communication

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