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Customer Service Representative - General Insurance

1.00 to 10.00 Years   All India   09 Sep, 2026
Cholamandalam MS General Insurance Co Ltd
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    What role you will play in team: Provide excellent customer service to policyholders, addressing their queries and resolving issues related to general insurance policies.What you will do: You will be the primary point of contact for policyholders, providing information and assistance.Key responsibility:Answer incoming calls and emails from policyholders.Provide information about general insurance policies and procedures.Resolve policyholder queries and complaints effectively and efficiently.Maintain accurate records of customer interactions.Process policy changes and updates.Identify and escalate complex issues to appropriate departments.Adhere to company service standards and regulatory guidelines.Required Qualification and Skills:Excellent communication and interpersonal skills.Strong customer service orientation.Ability to handle multiple tasks and prioritize effectively.Proficiency in MS Office Suite.Knowledge of general insurance principles is desirable.Benefits Included:Competitive salary and benefits package.Opportunities for training and professional development.Supportive and collaborative work environment.Health insurance.A Day in the Life: A day involves handling customer inquiries, providing information, resolving issues, maintaining records, and escalating complex problems to other departments. Focus is on creating a positive customer experience. .

Keyskills :
Interpersonal skillsCustomer service orientationMS Office SuiteExcellent communication

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