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Customer Service Representative - Inbound / Outbound

Fresher   All India   26 May, 2026
BAJAAOCOM
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a customer-oriented service representative at BAJAAO.COM, your role will involve acting as a liaison, providing product/services information, and resolving any emerging problems that clients might face with accuracy and efficiency. Your goal will be to ensure excellent service standards and maintain high customer satisfaction.**Key Responsibilities:**- Manage large amounts of incoming calls efficiently and make outbound calls daily- Address customer complaints via email and provide timely resolutions- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid, and complete information using the right methods/tools- Handle complaints by offering appropriate solutions and alternatives within specified time limits, and follow up to ensure resolution- Maintain records of customer interactions- Adhere to communication procedures, guidelines, and policies- Go the extra mile to engage customers**Qualifications Required:**- Proven customer support experience- Knowledge of musical instruments will be an added bonus- Strong phone contact handling skills and active listening ability- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively- Freshers can also applyIf you are interested in this position and meet all the requirements mentioned above, please email your resume along with a short paragraph explaining WHY you want to work with BAJAAO.COM to hidden_email, your role will involve acting as a liaison, providing product/services information, and resolving any emerging problems that clients might face with accuracy and efficiency. Your goal will be to ensure excellent service standards and maintain high customer satisfaction.**Key Responsibilities:**- Manage large amounts of incoming calls efficiently and make outbound calls daily- Address customer complaints via email and provide timely resolutions- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid, and complete information using the right methods/tools- Handle complaints by offering appropriate solutions and alternatives within specified time limits, and follow up to ensure resolution- Maintain records of customer interactions- Adhere to communication procedures, guidelines, and policies- Go the extra mile to engage customers**Qualifications Required:**- Proven customer support experience- Knowledge of musical instruments will be an added bonus- Strong phone contact handling skills and active listening ability- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively- Freshers can also applyIf you are interested in this position and meet all the requirements mentioned above, please email your resume along with a short paragraph explaining WHY you want to work with BAJAAO.COM to hidden_email.

Keyskills :
customer supportcommunication skillstime managementphone contact handlingactive listening

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