Customer Service Specialist

Job Description

As a Customer Service Specialist at Greenlight, you will play a crucial role in providing exceptional support to our customers. Your main responsibilities will include:- Reviewing and processing customer support tickets related to account issues, payments, and disputes- Conducting account reviews, identity verification, and documentation checks- Escalating complex or fraud related cases- Logging and updating case details accurately in internal systems- Investigating issues using internal tools and policy guidelines- Meeting performance metrics like response time, resolution rate, and quality standards- Providing feedback to improve processes and tools- Effectively utilizing software and internal tools to navigate customer accounts and solve issues- Continuously engaging in training and other learning opportunities to expand knowledge of the company, product, and role- Adhering to all company policies and proceduresYou should possess the following qualifications:- High School Diploma or equivalent- Strong verbal and written English skills- Ability to work independently and stay focused during repetitive tasks- Exceptional customer service, active listening, and problem-solving skills- Ability to multi-task across systems and maintain composure under pressure- Proficiency with software, ideally CRM software, and strong typing skills- Experience in customer service and financial services is preferredThe shift timing for this position is 6:30 pm - 3:30 am local time (IST), which may include overnights and weekends based on business needs. Greenlight supports telecommuting and does not require an in-office presence throughout the week.At Greenlight, we believe in creating a better future for the next generation through financial health and happiness. If you are ready to contribute to this mission and work with a collaborative team, we encourage you to apply and join us. Greenlight is an equal opportunity employer committed to an inclusive work environment and interview experience. If you require accommodations during the hiring process, please contact your recruiter or email hidden_email a Customer Service Specialist at Greenlight, you will play a crucial role in providing exceptional support to our customers. Your main responsibilities will include:- Reviewing and processing customer support tickets related to account issues, payments, and disputes- Conducting account reviews, identity verification, and documentation checks- Escalating complex or fraud related cases- Logging and updating case details accurately in internal systems- Investigating issues using internal tools and policy guidelines- Meeting performance metrics like response time, resolution rate, and quality standards- Providing feedback to improve processes and tools- Effectively utilizing software and internal tools to navigate customer accounts and solve issues- Continuously engaging in training and other learning opportunities to expand knowledge of the company, product, and role- Adhering to all company policies and proceduresYou should possess the following qualifications:- High School Diploma or equivalent- Strong verbal and written English skills- Ability to work independently and stay focused during repetitive tasks- Exceptional customer service, active listening, and problem-solving skills- Ability to multi-task across systems and maintain composure under pressure- Proficiency with software, ideally CRM software, and strong typing skills- Experience in customer service and financial services is preferredThe shift timing for this position is 6:30 pm - 3:30 am local time (IST), which may include overnights and weekends based on business needs. Greenlight supports telecommuting and does not require an in-office presence throughout the week.At Greenlight, we believe in creating a better future for the next generation through financial health and happiness. If you are ready to contribute to this mission and work with a collaborative team, we encourage you to apply and join us. Greenlight is an equal opportunity employer committed to an inclusive work environment and interview experience. If you require accommodations during the hiring process, please contact your recruiter or email hidden_email.

Keyskills :
Customer ServiceRegulatory complianceProblem solvingWritten communicationIdentity verificationFraud detectionEmailbased interactionsInternal support ticketsAccount operationsCustomer verificationTimemanagementDocumentation checksSoftware profi