Dynamic Inside Sales & Customer Service Representative B2B Construction

Job Description

About arenaflex Pioneering Engineered Wood Solutionsarenaflex is a marketleading manufacturer of engineered wood roof and floor trusses, serving residential, commercial, and agricultural construction sectors across the Pacific Northwest and Northern California. With a legacy of more than three decades, arenaflex blends cuttingedge engineering, sustainable sourcing, and a customerfirst philosophy to deliver highperformance building components that stand the test of time. Our commitment to longterm relationships, competitive pricing, and continuous innovation has positioned us as a trusted partner for builders, architects, and developers who demand reliability and excellence.Why This Role MattersInside Sales Representatives (ISR) at arenaflex are the vital bridge between our highenergy sales organization and the customers who rely on our products to bring their projects to life. As the first point of contact for order inquiries, credit approvals, and service requests, you will shape the customer experience, drive revenue growth, and help maintain the operational efficiency that keeps arenaflex at the forefront of the industry.Key Responsibilities What Youll Do Every DayAdministrative Support: Provide comprehensive office and administrative assistance to assigned Outside Sales Representatives, ensuring that every sales interaction is backed by accurate documentation and timely followup. Credit Coordination: Gather and verify all necessary customer information to facilitate smooth credit approvals, working closely with finance and the sales team to minimize delays. Quote Preparation & Presentation: Develop detailed, competitive quotes using arenaflexs pricing tools, and present them to the sales rep or directly to the customer with confidence and clarity. Order Management: Maintain and update customer change orders, delivery schedules, and order status in our industrystandard software platform, ensuring that every stakeholder has realtime visibility. Customer Advocacy: Respond promptly to inbound calls and emails, addressing orderrelated questions, troubleshooting issues, and providing empathetic, solutionfocused support. CrossFunctional Collaboration: Partner with production, logistics, and finance teams to resolve order discrepancies, expedite shipments, and uphold the high service standards arenaflex promises. Continuous Improvement: Identify process bottlenecks, suggest enhancements to workflow, and contribute ideas that improve the overall efficiency of the Inside Sales function.Essential Qualifications What We RequireCustomer Service Excellence: Proven track record of delivering outstanding service in a fastpaced environment, with the ability to convey empathy, patience, and professionalism. Organizational Mastery: Demonstrated ability to manage multiple projects simultaneously, maintain meticulous records, and stay ahead of deadlines. Advanced Microsoft Office Skills: Proficiency in Excel (including formulas and pivot tables), Word, and Outlook; ability to generate reports and presentations that inform decisionmaking. Communication Skills: Exceptional verbal and written communication, capable of articulating complex information clearly to internal teams and external customers. SelfMotivation & Initiative: A proactive mindset that drives results without constant supervision, coupled with a strong sense of accountability. Technical Acumen: Comfortable navigating industryspecific software platforms for order entry, change order tracking, and credit management.Preferred Qualifications NicetoHave ExtrasPrevious experience in the construction materials or engineered wood industry. Familiarity with ERP or CRM systems such as SAP, NetSuite, or Salesforce. Experience preparing formal sales proposals or technical quotes. Knowledge of building codes, construction timelines, and supply chain logistics. Certification in customer service excellence (e.g., HDI, COPC).Core Skills & CompetenciesDetailoriented mindset with a relentless focus on accuracy. Strong analytical abilities to interpret order data and identify trends. Ability to build rapport quickly, fostering trust with customers and colleagues. Adaptability to shifting priorities and evolving market demands. Timemanagement expertise that balances urgent requests with longterm projects. Problemsolving orientation, turning challenges into opportunities for service improvement.Career Growth & Learning Opportunitiesarenaflex invests heavily in the professional development of its team members. As an Inside Sales Representative, you will have access to:Structured mentorship programs pairing you with senior sales leaders. Ongoing training workshops covering advanced negotiation, product knowledge, and industry trends. Tuition reimbursement for relevant certifications or degree programs. Clear .

Keyskills :
Communication SkillsERPBuilding CodesCustomer Service ExcellenceOrganizational MasteryAdvanced Microsoft Office SkillsSelfMotivationInitiativeTechnical AcumenCRM systems