Gorgias Technical Customer Service Representative

Job Description

As a Gorgias Technical Customer Service Representative at TalentPop, you will play a crucial role in providing high-level technical support and customer service in a fast-paced E-Commerce environment. Your responsibilities will include:- Providing high-level technical support via Gorgias CRM through email, chat, and troubleshooting.- Analyzing data to offer insights for customer experience improvements.- Owning ticket resolution end-to-end with accountability and urgency.- Tracking backlogs and ensuring prompt resolution of all customer queries.- Delivering clear and quality-based communication to support customer success.To qualify for this role, you must meet the following requirements:- Minimum of 1 year of hands-on experience using Gorgias is REQUIRED.- 1 year of experience in technical support or troubleshooting roles.- Exceptional written and spoken English communication skills.- Strong problem-solving skills and comfort navigating CRMs.- Highly motivated, intellectually curious, and resourceful.- Experience in E-Commerce or SaaS support is a strong plus.In addition to the technical requirements mentioned above, you will need to have:- Minimum internet speed: 20 Mbps for both download and upload speeds.- Own laptop or desktop with at least Intel i5 processor (or equivalent).- Minimum of 8GB RAM.- Reliable power supply and quiet workspace meeting remote work standards.TalentPop offers various perks and benefits, including project bonus opportunities, annual salary increase, permanent remote setup, PTO, health and dental coverage (or health stipend), and career path opportunities such as Team Lead and Trainer roles. Join TalentPop, a fast-growing company with room for advancement, a collaborative and values-driven culture, high-level training and support, and opportunities to work with top-tier E-Commerce brands. Shape the future of E-Commerce support with us! As a Gorgias Technical Customer Service Representative at TalentPop, you will play a crucial role in providing high-level technical support and customer service in a fast-paced E-Commerce environment. Your responsibilities will include:- Providing high-level technical support via Gorgias CRM through email, chat, and troubleshooting.- Analyzing data to offer insights for customer experience improvements.- Owning ticket resolution end-to-end with accountability and urgency.- Tracking backlogs and ensuring prompt resolution of all customer queries.- Delivering clear and quality-based communication to support customer success.To qualify for this role, you must meet the following requirements:- Minimum of 1 year of hands-on experience using Gorgias is REQUIRED.- 1 year of experience in technical support or troubleshooting roles.- Exceptional written and spoken English communication skills.- Strong problem-solving skills and comfort navigating CRMs.- Highly motivated, intellectually curious, and resourceful.- Experience in E-Commerce or SaaS support is a strong plus.In addition to the technical requirements mentioned above, you will need to have:- Minimum internet speed: 20 Mbps for both download and upload speeds.- Own laptop or desktop with at least Intel i5 processor (or equivalent).- Minimum of 8GB RAM.- Reliable power supply and quiet workspace meeting remote work standards.TalentPop offers various perks and benefits, including project bonus opportunities, annual salary increase, permanent remote setup, PTO, health and dental coverage (or health stipend), and career path opportunities such as Team Lead and Trainer roles. Join TalentPop, a fast-growing company with room for advancement, a collaborative and values-driven culture, high-level training and support, and opportunities to work with top-tier E-Commerce brands. Shape the future of E-Commerce support with us!

Keyskills :
technical supporttroubleshootingGorgias CRMECommerceSaaS supportEnglish communication