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Infosys BPM is Hiring - 1 to 4 years of exp - International voice process

Fresher   All India   22 May, 2026
Infosys BPM
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Support Executive in the International Voice Process, your role will involve providing exceptional customer support to international clients. You will handle inbound and outbound calls, resolve customer queries, maintain professionalism, and document interactions accurately. Your key responsibilities include:- Handling inbound and outbound calls for international customers- Resolving customer queries and providing accurate information promptly- Maintaining professionalism and empathy during client interactions- Documenting interactions and updating systems as per guidelines- Meeting performance metrics such as quality, productivity, and customer satisfactionTo excel in this role, you should possess the following skills and qualifications:- 1-4 years of experience in international voice process or customer support- Excellent verbal and written communication skills in English- Ability to handle international clients and adapt to different cultural contexts- Strong problem-solving and customer service orientation- Basic computer proficiency and familiarity with CRM toolsIn addition to the above, you should be comfortable with night shifts and rotational shifts. A graduation degree in any discipline is preferred. You should also thrive in a fast-paced, target-driven work environment. If this opportunity resonates with you and matches your experience, we look forward to receiving your updated resume and the requested candidate information.(Note: The job description did not include any additional details about the company.) As a Customer Support Executive in the International Voice Process, your role will involve providing exceptional customer support to international clients. You will handle inbound and outbound calls, resolve customer queries, maintain professionalism, and document interactions accurately. Your key responsibilities include:- Handling inbound and outbound calls for international customers- Resolving customer queries and providing accurate information promptly- Maintaining professionalism and empathy during client interactions- Documenting interactions and updating systems as per guidelines- Meeting performance metrics such as quality, productivity, and customer satisfactionTo excel in this role, you should possess the following skills and qualifications:- 1-4 years of experience in international voice process or customer support- Excellent verbal and written communication skills in English- Ability to handle international clients and adapt to different cultural contexts- Strong problem-solving and customer service orientation- Basic computer proficiency and familiarity with CRM toolsIn addition to the above, you should be comfortable with night shifts and rotational shifts. A graduation degree in any discipline is preferred. You should also thrive in a fast-paced, target-driven work environment. If this opportunity resonates with you and matches your experience, we look forward to receiving your updated resume and the requested candidate information.(Note: The job description did not include any additional details about the company.)

Keyskills :
Customer service orientationExcellent communication skillsHandling international clientsVerbalwritten communication in EnglishProblemsolvingBasic computer proficiency

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