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Online Customer Service Representative

Fresher   All India   17 Jun, 2026
Solventrix
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You will be working as a Chat Support Specialist in Indore, directly on-site. Your primary responsibility will be managing incoming customer queries via live chat, resolving issues promptly, and ensuring a seamless support experience. It will be important to document interactions, escalate complex cases, and help identify customer pain points to enhance the service offering. Additionally, you should proactively provide product information and solutions to improve customer satisfaction.Key Responsibilities:- Manage incoming customer queries via live chat- Resolve customer issues promptly- Document customer interactions- Escalate complex cases- Identify customer pain points for service improvement- Provide product information and solutions proactivelyQualifications:- Strong communication and interpersonal skills- Proficiency in problem-solving and decision-making- Organizational skills and attention to detail- Basic technical skills for navigating support systems- Familiarity with customer support best practices, live chat platforms, and CRM systems- Empathy, active listening skills, and patience- Ability to work in a fast-paced environment- Previous customer support or similar role experience is preferred You will be working as a Chat Support Specialist in Indore, directly on-site. Your primary responsibility will be managing incoming customer queries via live chat, resolving issues promptly, and ensuring a seamless support experience. It will be important to document interactions, escalate complex cases, and help identify customer pain points to enhance the service offering. Additionally, you should proactively provide product information and solutions to improve customer satisfaction.Key Responsibilities:- Manage incoming customer queries via live chat- Resolve customer issues promptly- Document customer interactions- Escalate complex cases- Identify customer pain points for service improvement- Provide product information and solutions proactivelyQualifications:- Strong communication and interpersonal skills- Proficiency in problem-solving and decision-making- Organizational skills and attention to detail- Basic technical skills for navigating support systems- Familiarity with customer support best practices, live chat platforms, and CRM systems- Empathy, active listening skills, and patience- Ability to work in a fast-paced environment- Previous customer support or similar role experience is preferred

Keyskills :
Interpersonal skillsPatienceStrong communicationProblemsolvingDecisionmakingOrganizational skillsAttention to detailBasic technical skillsFamiliarity with customer support best practicesEmpathy

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