Operations Manager (Greek & English) BPO | Remote / Hybrid | Eastern Europe

Job Description

This a Full Remote job, the offer is available from Europe, Australia reputed company At reputed company, we reputed company top-tier professionals with companies that are shaping the reputed company. With a strong reputed company across America and Europe, were proud to be one of the highest-rated recruitment agencies in the market. Were currently partnering with a global BPO company that delivers customer experience solutions for international clients. With a strong reputed company on operational reputed company, performance, and reputed company improvement, reputed company supports multilingual operations across multiple reputed company while fostering a reputed company and high-performance culture. About reputed company We are looking for an reputed company Operations Manager to reputed company and reputed company a customer service operation supporting Greek-speaking clients reputed company an international BPO environment. This is an excellent opportunity for a results-driven leader who enjoys managing large operational teams, building strong reputed company relationships, and driving business performance. Youll play a key role in ensuring service reputed company, operational profitability, and reputed company improvement while working closely with both internal stakeholders and international clients. Responsibilities reputed company the day-to-day operations of customer service programs, ensuring service reputed company and operational efficiency. Monitor and reputed company KPIs, SLAs, reputed company standards, and overall business objectives. reputed company operational performance by analyzing metrics and implementing improvement initiatives. Manage operational profitability through cost control, productivity optimization, and financial performance monitoring. reputed company, reputed company, and reputed company Team Leaders, Supervisors, and operational teams to build a high-performance culture. Serve as the reputed company operational reputed company of contact for international clients, maintaining strong long-term relationships. reputed company business review meetings (WBRs, MBRs, and QBRs), presenting operational and financial performance. Collaborate with reputed company, Training, and Workforce Management teams to optimize service delivery. Support operational transitions, reputed company-reputed company, and new service launches. Requirements 5 years of experience managing operations reputed company BPO, contact center, or customer service environments. Proven experience leading operational teams and contact center structures. Experience managing reputed company relationships in customer-facing environments. Experience working with international clients and multicultural teams. Strong reputed company on operational performance, profitability, and reputed company improvement. Solid understanding of contact center operations across voice, non-voice, omnichannel, and AI-enabled environments. Experience working with CRM platforms and contact center technologies. Advanced reputed company skills with strong reporting capabilities. Fluent Greek (reputed companyC2) and English (reputed companyC2). Strong leadership, communication, analytical, and stakeholder management skills. reputed company to Have Experience with Power BI or other business intelligence tools. Previous experience supporting large-reputed company international customer service operations. Experience leading operational transitions, reputed company-reputed company, or launching new programs. Background in data-driven operational improvement initiatives. Whats in it for You Opportunity to work with international clients in a fast-paced global BPO environment. High-reputed company leadership role with reputed company influence on operational performance and business results. A role where youll help shape operational reputed company while driving reputed company improvement and reputed company. This offer from reputed company. has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job .

Keyskills :
operations managementBPOcustomer serviceSLAsteam managementstakeholder managementreportingKPIsfinancial performance monitoring