Payroll Customer Service Representative

Job Description

As a Customer Support Representative at isolved, you will be an essential part of maintaining a positive and high-performing work environment. Your role will involve providing quality service to clients, ensuring their satisfaction and retention. Here is a breakdown of your responsibilities:- Maintain a high rate of client retention by delivering superior customer service.- Respond accurately and promptly to a large volume of support calls and emails with a high level of professionalism.- Engage in customer service training to enhance your knowledge and skills.- Acquire job skills and familiarize yourself with company policies and procedures to efficiently complete routine tasks.Qualifications required for this role include:- Strong customer service orientation and excellent problem resolution skills.- At least 1 year of previous experience in a professional, customer-facing business environment.isolved is a leader in employee experience, offering intuitive HCM technology that prioritizes people. With a focus on boosting performance, increasing productivity, and reducing risk, our solutions are used by over five million employees and 145,000 employers every day. Our HCM platform, isolved People Cloud, seamlessly manages the employee journey across various functions. We are committed to transforming the employee experience for a better today and a better tomorrow.Please note that all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Visit our website for more information about our culture and our dedication to employee experience. As a Customer Support Representative at isolved, you will be an essential part of maintaining a positive and high-performing work environment. Your role will involve providing quality service to clients, ensuring their satisfaction and retention. Here is a breakdown of your responsibilities:- Maintain a high rate of client retention by delivering superior customer service.- Respond accurately and promptly to a large volume of support calls and emails with a high level of professionalism.- Engage in customer service training to enhance your knowledge and skills.- Acquire job skills and familiarize yourself with company policies and procedures to efficiently complete routine tasks.Qualifications required for this role include:- Strong customer service orientation and excellent problem resolution skills.- At least 1 year of previous experience in a professional, customer-facing business environment.isolved is a leader in employee experience, offering intuitive HCM technology that prioritizes people. With a focus on boosting performance, increasing productivity, and reducing risk, our solutions are used by over five million employees and 145,000 employers every day. Our HCM platform, isolved People Cloud, seamlessly manages the employee journey across various functions. We are committed to transforming the employee experience for a better today and a better tomorrow.Please note that all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Visit our website for more information about our culture and our dedication to employee experience.

Keyskills :
Customer ServiceProblem ResolutionProfessional ExperienceCustomer Facing