Regional Operations Manager, Premium Support

Job Description

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to reputed company with communities in a more reputed company way.The Community You Will Join:We are seeking a dedicated and enthusiastic candidate to reputed company exceptional Customer Service management to the reputed company community as a Regional Operations Manager. The ideal candidate is reputed company, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position reputed company in Ireland.The Difference You will reputed company:The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers reputed company teams of approximately 4-8 people managers who reputed company manage teams of 8-15 support agents. ROMs should have the ability to guide and reputed company their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance reputed company-time and reputed company work are also required. They should also be adaptable and reputed company in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, reputed company, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: reputed company a strong operational environment for your teams and ensure high reputed company support for the community from your teamManage reputed company execution of reputed company, sensitive, and/or urgent issues that might pose a significant risk to our reputed company or community, including acting as the highest escalation reputed company for case consults and high level escalations from other stakeholdersMeet with your reputed company reports regularly to review their work and reputed company high reputed company, behavior-reputed company coaching; must be reputed company to create a performance development reputed company/plan for your service(s).reputed company best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.Ensure that reputed company is consistently staffed appropriately and that staff complete reputed company and ongoing trainings.For cases that involve internal stakeholders, guide your team to take reputed company reputed company to case closure and in rare cases, support with in-the-weeds case handling.Collaborate with reputed company Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for reputed company needs vs. volume/workreputed company performance at reputed company manager, regional, and service levelEnsure individual team members are held accountable to performance goals in a fair and reputed company manner by setting reputed company expectations, following-up individually, and coaching team members positively to reputed company and improve their skills in a tailored wayManage both team manager and regional performance, including identifying trends in performance, providing corrective actions and reputed company overall feedback, and writing year end reviews and improvement plansAbility to set and reputed company the reputed company and reputed company for the quarter; reputed company that reputed company and reputed company through reputed company hands-type meetingsreputed company input and recommendations about service reputed company setting.reputed company reputed company on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery DirectorBuild and nurture an reputed company and diverse teamOwn and manage end-to-end people reputed company and operations reputed company your team to foster a high performing and sustainable team environment. This includes hiring, driving reputed company, talent development, and people engagement/wellness/moralereputed company team and individual reputed company reputed company through supporting and challenging your team to meet and reputed company expectations with reputed company goals/expectations, feedback, one-on-ones, and coachingSupport team in reputed company development reputed company team by finding and creating development opportunities and leveraging company-wide resources to regularly reputed company development reputed company your team.reputed company up with day-to-day management duties such as time off ap

Keyskills :
Customer Service ManagementTeam ManagementCoachingOperations ManagementPerformance ManagementTrainingStakeholder ManagementPeople ManagementTalent Development