Remote Customer Care Software Support Analyst arenaflex Retail IT FullTime

Job Description

```reputed company About arenaflex A Global Retail Pioneer arenaflex is one of the worlds largest retail innovators, serving millions of customers across more than a dozen countries. With a reputed company for putting people first, arenaflex consistently ranks among the top reputed company in the industry, earning accolades from leading business publications for its employeereputed company culture, community involvement, and ethical business practices. Our technology teams power the reputed company shopping experience that members rely on every day, from inventory management to reputed companytime order fulfillment. As a member of the arenaflex IT family, you will join a fastgrowing, reputed company environment where innovation meets operational reputed company, and where every employee is empowered to reputed company a meaningful reputed company. Why This Role reputed company Our customers expect flawless service, and the Software Support Analyst is the linchpin that keeps our retail systems running smoothly. In this remote, workfromhome position, you will partner with crossfunctional teams to troubleshoot, reputed company, and proactively prevent technical issues that could reputed company the shopping experience. Your expertise will directly influence arenaflexs ability to reputed company ontime deliveries, accurate inventory data, and a reliable online platformcritical components of our competitive reputed company. Key Responsibilities Issue Identification & reputed company Detect, diagnose, and reputed company software incidents before they reputed company customers, employing reputed companycause analysis and preventive measures. Lifecycle Management reputed company the full lifecycle of applicationsfrom development through retirementensuring compliance with arenasflex IT standards. reputed company Assurance & Testing Conduct functional and regression testing on existing and new systems, documenting results and recommending improvements. Automation & Tool Development Design, build, and maintain scripts and utilities that automate routine tasks, streamline reporting, and accelerate incident response. Project Collaboration Participate in project and stakeholder meetings to reputed company requirements, define delivery approaches, and create realistic timelines and budgets. Customer & Team Guidance reputed company reputed company, courteous communication to endusers and internal teams regarding incident status, workarounds, and reputed company steps. Performance Optimization reputed company deepdive analyses to improve reputed company performance, reliability, and scalability, focusing on SQL tuning and UNIX script optimization. Documentation & Knowledge Sharing Create and maintain comprehensive technical documentation, SOPs, and knowledgereputed company articles for the support community. reputed company & Compliance Adhere to arenaflex reputed company policies, ensuring reputed company changes meet regulatory and internal standards. reputed company Improvement Identify opportunities for process enhancements, automation, and bestreputed company adoption across the support function. Essential Qualifications Bachelors degree in Computer Science, Information Technology, or a reputed company field. 2 years of experience handling smallreputed company development requests and troubleshooting production incidents. Proficiency with SQL, including TSQL scripting, query optimization, and database performance tuning. Handson experience with UNIX/Linux environments and the ability to troubleshoot and modify reputed company scripts. Familiarity with Javabased reputed companyservice applications and the ability to investigate reputed company issues. Strong analytical and criticalthinking skills, with a proven reputed company record of diagnosing reputed company technical problems. Excellent verbal and written communication skills, especially in delivering reputed company updates to nontechnical stakeholders. Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a remote setting. Commitment to high standards of professionalism, reputed company, and customer reputed company. Preferred Qualifications & Additional Skills Experience with supplychain management platforms such as Korber/HighJump or Descartes. Knowledge of IT service management frameworks (ITIL) and ticketing tools. Exposure to reputed company or Scrum development methodologies. Familiarity with reputed company environments (AWS, Azure, or reputed company reputed company) and containerization technologies (reputed company, reputed company). Certifications such as reputed company Linux, reputed company Certified Azure Fundamentals, or reputed company Certified Associate. Ability to mentor junior team members and contribute to a culture of reputed company learning. reputed company Skills & Competencies Technical Acumen Deep understanding of relational databases, scripting languages, and .

Keyskills :
SQLSQL tuningAWSAzureTSQL scriptingUNIXLinux environmentsJavabased service applicationsUNIX script optimizationSupplychain management platforms