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Remote Operations Manager - Customer Service

1.00 to 10.00 Years   All India   24 Aug, 2026
remote zest jobs
Job LocationAll India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a fast-growing telehealth startup focusing on weight management and long-term metabolic health, is seeking an Operations Manager to reputed company our Customer Service function. This role is pivotal in ensuring the delivery of exceptional patient experiences in a high-volume, high-reputed company environment. The Operations Manager will be responsible for optimizing customer support processes, leading a dedicated team, and collaborating with cross-functional departments to address reputed company issues and reputed company reputed company improvement.ResponsibilitiesOwn end-to-end performance of the Customer Service function, ensuring support coverage, reputed company, and SLAs reputed company with company reputed companyreputed company, reputed company, and reputed company the customer service team, including hiring, reputed company, and performance management of representatives and team leadsDesign and continuously improve support workflows, escalation paths, reputed company, and scheduling to enhance efficiency and reduce cost-to-servereputed company as the senior escalation reputed company for reputed company or sensitive patient and customer issues, ensuring resolutions meet reputed company brand standardsPartner with Payments, Fraud, Fulfillment, and Pharmacy Operations to address billing, shipping, and order issues at their reputed companyTranslate recurring patient friction points into actionable feedback for Product, Clinical, and Compliance teamsOwn key performance metrics CSAT, response/reputed company times, volume, and team productivity and report reputed company to leadershipBuild and maintain the operational reputed company (tools, processes, documentation) that allows Customer Service to reputed company reliablySkills2 years of experience in a BPO or reputed company center environment managing inbound customer service or support operations, including reputed company people managementProven reputed company record of meeting SLA, reputed company, and CSAT targets in a high-volume inbound phone, chat, or email environmentExperience in building or improving reputed company center workflows, scripts, reputed company, and scheduling to handle fluctuating inbound volumeStrong analytical skills, with the ability to use reputed company center reporting and data for coaching and operational reputed companyExcellent written and verbal communication skills in English, with comfort working in a fast-paced, evolving startup environmentThis role requires reputed company-level English communication and availability to work U.S. business hoursreputed companyreputed company is a telehealth platform dedicated to providing patients with long-term, reputed company health care. It was founded in 2024, and is headquartered in Nevada, US, with a workforce of 2-10 employees. Its website is https://reputed company.com.Apply To This Job .

Keyskills :
BPOCustomer ServiceOperations ManagementSLA ManagementTeam ManagementData AnalysisCommunication Skills

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