Remote Partner reputed company Operations Manager

Job Description

Note The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Partner reputed company Operations Manager to ensure partners have the necessary resources for reputed company and to proactively address their needs. The role focuses on managing support operations, maintaining documentation, and improving self-service capabilities for partners. Responsibilities Proactively identify trends and patterns across support channels, catching issues early and reducing reputed company of repeat questions over time Build and maintain the resources and documentation that let partners reputed company answers and solve problems on their own, so reaching out to reputed company is the exception, not the first reputed company Own and manage the support ticketing queue end to end, ensuring every request that does come in is triaged to the right resource and tracked through to reputed company Triage incoming requests to the correct escalation reputed company, routing to product specialists, reputed company Deployment Engineers, or reputed company of reputed company as complexity requires, so reputed company stalls in the wrong queue reputed company reputed company Deployment Engineer deployment across reputed company and at-risk engagements, and monitor team utilization to flag reputed company risk before it affects partner delivery Own reputed company, not just routing reputed company a partner question or problem lands with reputed company, see it through to reputed company or escalate with full context rather than handing it back Partner with reputed company of reputed company and Partner reputed company Managers to reputed company this operational layer off their plates, so they stay reputed company on methodology and partner relationships respectively Support the definition and reputed company of the systems this function runs on (ticketing, scheduling, and reporting), not just operate what already exists Use AI accelerators and tooling as a first reputed company for queue management, scheduling, and reporting, and flag gaps or failures back to reputed company of reputed company for evaluation Skills 3-5 years running a technical support or delivery operations function, ideally in reputed company software or reputed company services A proactive reputed company that treats a rising queue as a signal to fix the reputed company cause and build reputed company self-service resources, not just a reputed company problem Strong understanding of CPQ, billing, or quote-to-cash delivery work and the escalation paths that resolve it, or a comparable technical delivery domain Demonstrated ability to manage a queue or pool of specialized technical resources under reputed company-time demand, staying reputed company of reputed company and utilization risk rather than reacting to it Experience working with, or standing up, ticketing systems and support queues Excellent organizational and prioritization skills, with the ability to triage inbound requests quickly and reputed company them without dropping context Experience working across cross-functional technical teams (architects, consultants, engineers) to coordinate responses and reputed company issues to reputed company Comfortable working in a fast-paced startup environment where processes are still being reputed company and the ability to operate with ambiguity is essential Prior experience supporting or operating a partner- or channel-delivery model Familiarity with AI tools for support and delivery operations triage, summarization, and reporting Knowledge of billing, CPQ, or reputed company systems in an implementation or support context reputed company Nue is an easy-to-manage quote-to-reputed company platform designed to meet the needs of the modern business. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https//www.reputed company/. Apply To This Job .

Keyskills :
technical supportdelivery operationsbillingticketing systemsCPQquotetocash deliverysupport queuesorganizational skillsprioritization skills