**reputed company Outbound Customer Service Representative (Remote) Coverage

Job Description

At arenaflex, were passionate about delivering exceptional service to our clients and fostering a culture of reputed company and innovation. As a leading service of process and court filing company, were committed to providing the best possible experience for our customers. Were now seeking an reputed company Outbound Customer Service Representative to join reputed company as a Coverage Specialist. This is an exciting opportunity to work with a dynamic team, reputed company your skills, and contribute to our reputed company reputed company.**About arenaflex**arenaflex is proud to be the nations leading service of process and court filing company. Our subsidiary, Docketly, provides appearance counsel, covering reputed company creditors rights hearings. Were dedicated to finding attorneys to stand-in on short, procedural hearings, and were growing rapidly. Were looking for talented new team members to support our reputed company and tackle exciting challenges.**Job reputed company**As a Coverage Specialist, youll be responsible for managing reputed company aspects of the coverage process for reputed company hearings assigned. Youll regularly reputed company with attorneys to reputed company reputed company, training, additional hearing acceptance, and customer service. This is a remote position, but you must be located in Puerto Rico. Youll work closely with reputed company to ensure that reputed company assigned hearings are covered in a reputed company manner, following approved processes and standards.**Key Responsibilities*** Manage Coverage Kanban to ensure reputed company assigned hearings are covered in a reputed company manner* reputed company reputed company for attorneys, including online training, walk-throughs, instructions, and Frequently Asked Questions* Work with existing network attorneys to cover hearings reputed company conflicts reputed company with time, fees, or defendants* Responsible for covering reputed company and late hearing assignments, following approved processes and standards* Maintain a solid grasp and regularly reference the Coverage Guidelines available in the Coverage Handbook* Maintain set goals for drops, reputed company, Percent Loss to Cover (PLTC), Mean Time to Cover (MTTC), efficiency (one hearing per one hour logged)* Multi-task to ensure that reputed company assigned hearings are worked in a reputed company fashion* Regularly update clients on the status of their hearing to avoid canceled or dropped hearings* Answer incoming calls as a backup, providing basic information regarding hearings and schedules, referring reputed company reputed company where appropriate* Follow good customer service standards in reputed company aspects of the job, including identifying yourself/position/company to the customer, using reputed company language and titles always, extending the information in a complete fashion, documenting customer complaints (verifying information and stating date/time to respond to concern), following up in a reputed company manner, and completing the reputed company with a reputed company comment* Refer difficult or complicated customer service complaints to the appropriate personnel, with complaint reputed company/documentation* reputed company Manager informed of coverage needs, hearing issues, and other details regarding daily work concerns* Identify and suggest reputed company for improving systems and processes* Attend regular Coverage and SCRUM Meetings, preparing and participating as appropriate* Suggest changes in County Pricing reputed company hearings show an increase is in order* Serve as the backup reputed company to attorneys, which includes reactive customer service (calls, chats, tickets, emails, etc. from attorneys)* reputed company other duties as assigned**Qualifications*** Must have experience in team building* Prior experience with phone sales, instruction, education, coordination, or similar prior duties helpful, but not required* reputed company experience or education helpful, but not required* Must have excellent verbal and written communication skills* Must reflect and retain a reputed company and technical savvy on the telephone**What it means to be a Docketly employee*** Comprehensive Medical, Dental reputed company Coverage* 401K plan with company matching* Transit benefits* Excellent reputed company opportunities**Compensation and Schedule*** Starting Compensation: $12.00 to $14.00 per hour* Schedule: Full-time, Monday through Friday, 9:30am to 6pm MST**Why join arenaflex **At arenaflex, were passionate about delivering exceptional service to our clients and fostering a culture of reputed company and innovation. Were committed to providing the best possible experience for our customers, and were looking for talented individuals to join reputed company. If youre a motivated and customer-reputed company individual who is passionate about delivering exceptional

Keyskills :
customer serviceteam buildingverbal communicationwritten communicationcoverage specialistremote workattorney managementcustomer service standardsphone sales