Senior Customer Service Representative Hubli

Job Description

Role Overview:You will be a Senior Customer Service Representative at Triple, working remotely on a full-time basis. Your main responsibility will be to provide exceptional customer service to clients through various communication channels, addressing inquiries, resolving issues, and ensuring customer satisfaction. Additionally, you will be accountable for maintaining accurate customer records in the CRM system, achieving service targets, and conveying customer feedback to the management team.Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, and chat, showcasing empathy, active listening, and professionalism in all interactions.- Issue Resolution: Identify customer concerns and provide effective solutions, striving for first-contact resolution while adhering to company policies.- Product Knowledge: Possess a thorough understanding of products or services to address customer queries and offer suitable recommendations accurately.- Documentation: Record customer interactions, transactions, and problems meticulously in the CRM system to maintain a detailed history of customer engagements.- Problem-Solving: Analyze intricate situations, apply critical thinking, and take proactive measures to resolve issues, collaborating with team members when necessary.Qualifications Required:- Previous experience in customer service roles, demonstrating strong communication skills and a customer-centric approach.- Proficiency in using CRM systems to record and manage customer interactions effectively.- Ability to adapt to changing situations, think on your feet, and provide efficient solutions to customer issues.- Strong organizational skills to maintain accurate records and meet service targets consistently. Role Overview:You will be a Senior Customer Service Representative at Triple, working remotely on a full-time basis. Your main responsibility will be to provide exceptional customer service to clients through various communication channels, addressing inquiries, resolving issues, and ensuring customer satisfaction. Additionally, you will be accountable for maintaining accurate customer records in the CRM system, achieving service targets, and conveying customer feedback to the management team.Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, and chat, showcasing empathy, active listening, and professionalism in all interactions.- Issue Resolution: Identify customer concerns and provide effective solutions, striving for first-contact resolution while adhering to company policies.- Product Knowledge: Possess a thorough understanding of products or services to address customer queries and offer suitable recommendations accurately.- Documentation: Record customer interactions, transactions, and problems meticulously in the CRM system to maintain a detailed history of customer engagements.- Problem-Solving: Analyze intricate situations, apply critical thinking, and take proactive measures to resolve issues, collaborating with team members when necessary.Qualifications Required:- Previous experience in customer service roles, demonstrating strong communication skills and a customer-centric approach.- Proficiency in using CRM systems to record and manage customer interactions effectively.- Ability to adapt to changing situations, think on your feet, and provide efficient solutions to customer issues.- Strong organizational skills to maintain accurate records and meet service targets consistently.

Keyskills :
Customer ServiceCommunicationProduct KnowledgeProblemSolving