Senior Delivery Operations Analyst - Voice Customer Service

Job Description

As a Delivery Operations Senior Analyst at Accenture, your role involves identifying, assessing, and mitigating fraud risks related to new customer subscriptions and existing customer activity. You will focus on protecting the organization from fraud exposure while adhering to internal policies and industry best practices.Key Responsibilities:- Conduct fraud risk assessments on new and existing accounts- Perform identity verification checks- Apply behavioural analytics and fraud detection tools- Investigate suspicious activity and account anomalies- Document case findings and escalate high-risk cases- Ensure compliance with fraud prevention frameworksQualifications:- Experience in fraud prevention, risk, or revenue protection environments preferred- Familiarity with fraud detection tools advantageous- Experience in regulated or compliance-led environments beneficial- Strong analytical and investigative skills- High attention to detail- Risk awareness and sound judgment- Ability to apply policy consistently- Strong written documentation capabilityAbout Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. The 784,000 people at Accenture deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Embracing the power of change, Accenture creates value and shared success for clients, people, shareholders, partners, and communities. Visit Accenture at www.accenture.com. As a Delivery Operations Senior Analyst at Accenture, your role involves identifying, assessing, and mitigating fraud risks related to new customer subscriptions and existing customer activity. You will focus on protecting the organization from fraud exposure while adhering to internal policies and industry best practices.Key Responsibilities:- Conduct fraud risk assessments on new and existing accounts- Perform identity verification checks- Apply behavioural analytics and fraud detection tools- Investigate suspicious activity and account anomalies- Document case findings and escalate high-risk cases- Ensure compliance with fraud prevention frameworksQualifications:- Experience in fraud prevention, risk, or revenue protection environments preferred- Familiarity with fraud detection tools advantageous- Experience in regulated or compliance-led environments beneficial- Strong analytical and investigative skills- High attention to detail- Risk awareness and sound judgment- Ability to apply policy consistently- Strong written documentation capabilityAbout Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. The 784,000 people at Accenture deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Embracing the power of change, Accenture creates value and shared success for clients, people, shareholders, partners, and communities. Visit Accenture at www.accenture.com.

Keyskills :
Fraud PreventionRisk AssessmentIdentity VerificationOmnichannelCustomer ServiceEnglishInternational