Senior Field Operations Manager

Job Description

As a Senior Field Operations Manager at Battery Smart, you will play a crucial role in leading and scaling the 2-Wheeler Service Operations. Your primary responsibilities will include overseeing service operations in the Mumbai region and providing operational support for the Bangalore market. You will be responsible for managing workshop operations, ensuring high vehicle uptime, driving service quality, and leading teams of technicians and mechanics.Key Responsibilities:- Oversee end-to-end operations of 2-wheeler service centers and workshops.- Ensure timely execution of preventive and corrective maintenance activities.- Drive operational excellence to maximize vehicle availability and uptime.- Monitor service workflows and optimize resource utilization.- Lead, coach, and manage a team of mechanics, technicians, and service personnel.- Establish performance benchmarks and drive accountability.- Identify training needs and ensure continuous development of technicians.- Ensure timely diagnosis, repair, and maintenance of scooters and two-wheelers.- Drive adherence to vehicle uptime targets and minimize repair turnaround times.- Implement preventive maintenance practices to reduce recurring failures.- Ensure consistent service quality standards and drive customer satisfaction.- Coordinate spare parts planning, optimize workshop productivity, and ensure compliance with safety standards.Qualifications Required:- Bachelors degree or Diploma in Mechanical Engineering, Automobile Engineering, or related field.- 48 years of experience in two-wheeler service operations or automotive service environments.- Proven experience in managing service centers, workshops, or repair hubs.- Strong understanding of two-wheeler diagnostics, repair processes, and maintenance operations.- Experience in technician team management and workshop productivity improvement.- Prior exposure to EV service operations will be an added advantage.At Battery Smart, you will have the opportunity to be a part of Indias EV revolution, work in a high-growth environment, build and scale critical service operations, and collaborate with passionate teams solving real-world mobility challenges. As a Senior Field Operations Manager at Battery Smart, you will play a crucial role in leading and scaling the 2-Wheeler Service Operations. Your primary responsibilities will include overseeing service operations in the Mumbai region and providing operational support for the Bangalore market. You will be responsible for managing workshop operations, ensuring high vehicle uptime, driving service quality, and leading teams of technicians and mechanics.Key Responsibilities:- Oversee end-to-end operations of 2-wheeler service centers and workshops.- Ensure timely execution of preventive and corrective maintenance activities.- Drive operational excellence to maximize vehicle availability and uptime.- Monitor service workflows and optimize resource utilization.- Lead, coach, and manage a team of mechanics, technicians, and service personnel.- Establish performance benchmarks and drive accountability.- Identify training needs and ensure continuous development of technicians.- Ensure timely diagnosis, repair, and maintenance of scooters and two-wheelers.- Drive adherence to vehicle uptime targets and minimize repair turnaround times.- Implement preventive maintenance practices to reduce recurring failures.- Ensure consistent service quality standards and drive customer satisfaction.- Coordinate spare parts planning, optimize workshop productivity, and ensure compliance with safety standards.Qualifications Required:- Bachelors degree or Diploma in Mechanical Engineering, Automobile Engineering, or related field.- 48 years of experience in two-wheeler service operations or automotive service environments.- Proven experience in managing service centers, workshops, or repair hubs.- Strong understanding of two-wheeler diagnostics, repair processes, and maintenance operations.- Experience in technician team management and workshop productivity improvement.- Prior exposure to EV service operations will be an added advantage.At Battery Smart, you will have the opportunity to be a part of Indias EV revolution, work in a high-growth environment, build and scale critical service operations, and collaborate with passionate teams solving real-world mobility challenges.

Keyskills :
WorkshopService Center ManagementTeam LeadershipPeople ManagementVehicle DiagnosticsRepair OperationsUptimeTurnaround Time TAT ManagementSpare PartsInventory CoordinationProcess ImprovementOperational ExcellenceQuality AssuranceCustomer Service