Senior Specialist Customer Service

Job Description

As a Senior Specialist in Customer Service at Mercer, you will be a key member of the Operations team based in Noida. This hybrid role requires you to work at least three days a week in the office. Your responsibilities will include advising on Mercer products and services, preparing calculations, pricing, and membership contracts, as well as responding to internal client queries and providing sales support to consultants. Collaboration with internal teams such as Product Owners, Legal, and market consultants will be essential to ensure the timely delivery of client solutions across various markets.Key Responsibilities:- Advise on Mercer products and services- Prepare calculations and pricing- Prepare membership contracts and addenda- Respond to day-to-day internal client queries- Provide sales support to consultants- Liaise with internal teams like Product Owners, Legal, and market consultantsQualifications Required:- 3 years of experience in customer service and/or administration- Fluency in written and spoken English- General computer literacy and proficiency in MS Office- Attention to detail and analytical mindsetCandidates who stand out possess traits such as being open-minded with fast learning capabilities and having knowledge of other languages.Mercer, a business of Marsh, is a global leader in risk, reinsurance, capital, people, investments, and management consulting, advising clients in 130 countries. With a commitment to diversity, inclusion, and flexibility, Marsh offers a vibrant and inclusive culture where you can work with talented colleagues to create innovative solutions with a significant impact on colleagues, clients, and communities. Professional development opportunities, interesting work, and supportive leaders are some of the reasons to join our team.Mercer is dedicated to providing a hybrid work environment that allows for remote work flexibility while also fostering collaboration, connections, and professional development benefits through in-person office work. This hybrid role requires a minimum of three days per week in the office, with teams designating an anchor day for in-person collaboration. As a Senior Specialist in Customer Service at Mercer, you will be a key member of the Operations team based in Noida. This hybrid role requires you to work at least three days a week in the office. Your responsibilities will include advising on Mercer products and services, preparing calculations, pricing, and membership contracts, as well as responding to internal client queries and providing sales support to consultants. Collaboration with internal teams such as Product Owners, Legal, and market consultants will be essential to ensure the timely delivery of client solutions across various markets.Key Responsibilities:- Advise on Mercer products and services- Prepare calculations and pricing- Prepare membership contracts and addenda- Respond to day-to-day internal client queries- Provide sales support to consultants- Liaise with internal teams like Product Owners, Legal, and market consultantsQualifications Required:- 3 years of experience in customer service and/or administration- Fluency in written and spoken English- General computer literacy and proficiency in MS Office- Attention to detail and analytical mindsetCandidates who stand out possess traits such as being open-minded with fast learning capabilities and having knowledge of other languages.Mercer, a business of Marsh, is a global leader in risk, reinsurance, capital, people, investments, and management consulting, advising clients in 130 countries. With a commitment to diversity, inclusion, and flexibility, Marsh offers a vibrant and inclusive culture where you can work with talented colleagues to create innovative solutions with a significant impact on colleagues, clients, and communities. Professional development opportunities, interesting work, and supportive leaders are some of the reasons to join our team.Mercer is dedicated to providing a hybrid work environment that allows for remote work flexibility while also fostering collaboration, connections, and professional development benefits through in-person office work. This hybrid role requires a minimum of three days per week in the office, with teams designating an anchor day for in-person collaboration.

Keyskills :
Customer ServiceAdministrationFluency in English languageGeneral computer literacyMS Office proficiencyAttention to detailsAnalytical mindsetFast learning capabilities