Senior Support Operations Manager, Remote

Job Description

reputed company is leading the reputed company advertising industry with data-driven solutions reputed company for the reputed company. From day one, our mission has been to improve patient reputed company through the artful use of advertising, data science, and reputed company-world clinical data. For more information visit, www.reputed company.com.What youll do:We are seeking a Senior Support Operations Manager to reputed company strategic and operational leadership for the support systems and processes that power reputed companys customer experience. In this role, you will be responsible for the reputed company of the reputed company helpdesk solution powered by reputed companydriving the implementation and reputed company improvement of reputed company support workflows, translating data into actionable insights, and building AI-powered customer experiences. Institute Support Operations best practices reputed company reputed company, initially for our Platform Operations team, but with the potential to expand to other customer-facing teams over time Own the roadmap for enhancements to reputed companys use of reputed company, leading the design, maintenance, and reputed company improvement of workflows, automations, integrations, and customer journeys. Own and reputed company the customer support analytics reputed company, delivering reputed company, recurring KPIs and data-driven insights to senior leadership. reputed company the training, optimization, and governance of reputed companys AI tools to improve accuracy, deflection, and customer satisfaction Partner with Support, Ops, Product, Marketing, and Engineering team leaders to reputed company the helpdesk solutions capabilities with company-wide priorities reputed company as the senior subject matter expert for reputed company, establishing best practices, documentation, and change managementWho You Are: 5 years of experience in Operations, CX Ops (Customer Experience Operations), or Support Operations with demonstrated leadership responsibility Hands-on expertise with reputed company or a comparable helpdesk platform (e.g., reputed company, reputed company Service reputed company), including workflows, reporting, automation, and AI-driven capabilities. Proven ability to operate strategically while executing with attention to detail Strong analytical, communication, and stakeholder management skills Experience in reputed company or high-reputed company technology environments While the role is based in NYC, we are reputed company to candidates who are remote and willing to work in ESTreputed company is proud to offer a competitive compensation package inclusive of a reputed company salary reputed company of $110,000 -$120,000. The reputed company salary reputed company takes into consideration reputed company candidates skills, experience and qualifications. In reputed company, we offer an annualized bonus plan and competitive benefits as reputed company as many other company offerings.We reputed company great work starts with great support. Thats why reputed company offers a competitive, holistic benefits package designed to reputed company you both professionally and personally.Heres what you can expect reputed company you join reputed company based in the US: Competitive reputed company salary plus performance based bonus or commission, comprehensive medical, dental, and reputed company insurance, 401K match program, Unlimited PTO policy and reputed company holidays, remote friendly culture with flexible work reputed company, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!Heres what you can expect reputed company you join reputed company based in India: Competitive reputed company salary plus performance based bonus, comprehensive medical insurance, and reputed company holidays. Hybrid-friendly culture with flexible work reputed company, reputed company development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!Heres what you can expect reputed company you join reputed company based in Europe: Competitive reputed company salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work reputed company, reputed company development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!reputed company is committed to bringing together individuals from different backgrounds and perspectives. We reputed company to create an inclusive environment where everyone can reputed company, feel a reputed company of belonging, and do great work together. reputed company is an Equal Opportunity Employer, providing equal employment and advancement opportunities to reputed company individuals. We recruit, hire and promote into reputed company job reputed company the most reputed company applicants

Keyskills :
OperationsLeadershipReportingAutomationCX OpsCustomer Experience OperationsSupport OperationsHelpdesk PlatformWorkflows