Software Engineering Consultant

Job Description

As a ServiceNow Technical Consultant at Zensar Technologies, your role will involve designing, building, and delivering scalable solutions across ITSM, ITOM, CSM, HRSD, and Scoped Applications in single and multi-domain environments. You will provide technical leadership, educate stakeholders on solution options and risks, and ensure high-quality implementations aligned with best practices and customer outcomes.Key Responsibilities:- Act as a trusted advisor for clients.- Identify, design, and implement ServiceNow solutions, advising on options, risks, and architectural impacts.- Lead the delivery of solutions with minimal oversight and support efficient scoping and estimation.- Represent Zensar Technologies in customer forums and professional bodies.- Configure and develop ITOM capabilities including Discovery, CMDB, Event Management, Orchestration, and Service Mapping.- Implement and enhance processes across ITSM, CSM, and HRSD.- Design and develop upgrade-safe Scoped Applications and manage Domain Separation.- Educate customers, negotiate technical decisions, and support pre-sales activities.Technical Expertise:- Platform Core: Flow Designer, IntegrationHub, Import Sets, ACLs, Update Sets.- ITOM: Discovery, CMDB, Event Management, Service Mapping, Orchestration.- Suites: ITSM, CSM, HRSD configuration.- Custom Development: Scoped Apps, Scripted APIs, client/server scripts.- Security: Domain Separation, RBAC.Required Qualifications & Experience:- 7 years of IT industry experience with hands-on ServiceNow delivery.- Strong expertise in ITSM, HRSD, Domain Separation, ITOM, and CMDB architecture.- Mandatory certifications: CSA, CIS ITSM.- Preferred certifications: CIS Discovery, CIS Event Management.Core Skills:- Strong understanding of IT, Employee, and Customer Workflows.- Excellent written and verbal communication skills.- Problem-solving and proactive resolution. As a ServiceNow Technical Consultant at Zensar Technologies, your role will involve designing, building, and delivering scalable solutions across ITSM, ITOM, CSM, HRSD, and Scoped Applications in single and multi-domain environments. You will provide technical leadership, educate stakeholders on solution options and risks, and ensure high-quality implementations aligned with best practices and customer outcomes.Key Responsibilities:- Act as a trusted advisor for clients.- Identify, design, and implement ServiceNow solutions, advising on options, risks, and architectural impacts.- Lead the delivery of solutions with minimal oversight and support efficient scoping and estimation.- Represent Zensar Technologies in customer forums and professional bodies.- Configure and develop ITOM capabilities including Discovery, CMDB, Event Management, Orchestration, and Service Mapping.- Implement and enhance processes across ITSM, CSM, and HRSD.- Design and develop upgrade-safe Scoped Applications and manage Domain Separation.- Educate customers, negotiate technical decisions, and support pre-sales activities.Technical Expertise:- Platform Core: Flow Designer, IntegrationHub, Import Sets, ACLs, Update Sets.- ITOM: Discovery, CMDB, Event Management, Service Mapping, Orchestration.- Suites: ITSM, CSM, HRSD configuration.- Custom Development: Scoped Apps, Scripted APIs, client/server scripts.- Security: Domain Separation, RBAC.Required Qualifications & Experience:- 7 years of IT industry experience with hands-on ServiceNow delivery.- Strong expertise in ITSM, HRSD, Domain Separation, ITOM, and CMDB architecture.- Mandatory certifications: CSA, CIS ITSM.- Preferred certifications: CIS Discovery, CIS Event Management.Core Skills:- Strong understanding of IT, Employee, and Customer Workflows.- Excellent written and verbal communication skills.- Problem-solving and proactive resolution.

Keyskills :
ITSMCSMCMDBEvent ManagementOrchestrationACLsRBACServiceNow solutionsITOMHRSDScoped ApplicationsDiscoveryService MappingDomain SeparationFlow DesignerIntegrationHubImport SetsUpdate Sets