Sr. Customer Service Executive

Job Description

As a Senior Customer Service Executive at Harmony United Medsolutions Pvt. Ltd., you will play a crucial role in ensuring exceptional customer service and support to our clients. You will be the primary contact point for addressing client inquiries and concerns, guaranteeing their satisfaction and a positive experience with our company.**Key Responsibilities:**- Serve as the initial point of contact for clients, addressing inquiries and providing information about our healthcare services.- Investigate and resolve escalated issues promptly to ensure customer satisfaction and retention.- Follow up with clients to confirm issue resolution and ensure their contentment with the service received.- Handle complex or sensitive customer inquiries and complaints as the escalation point.- Collaborate with Sales, Marketing, and Operations teams to meet customer needs and enhance the overall customer experience.- Prepare and deliver regular reports on customer service performance, including key metrics, trends, and insights.**Qualifications Required:**- Minimum of 5 years of experience in international voice calling.- Graduation from any stream.- Demonstrated track record of delivering high-quality customer service and enhancing customer satisfaction.- Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.- Ability to thrive under pressure, manage multiple priorities, and work efficiently in a dynamic environment.Harmony United Medsolutions Pvt Ltd (HUMS) is dedicated to revolutionizing the Healthcare Industry with end-to-end services in medical billing, A.R. management, and more. We actively promote diversity, equality, and inclusion, fostering an inclusive culture where diverse perspectives are embraced for mutual growth and success.Join us for a competitive salary, health insurance, a four days work-week with rotational shifts, opportunities for career advancement, and additional benefits like food and cab-drop facilities. If you believe you are the perfect fit for this role, submit your resume and cover letter to us. We are excited to have you on board!For any queries, contact us at [HIDDEN TEXT]. Please note that we are available for calls between 4:45 PM to 3:45 AM IST from Monday to Thursday. As a Senior Customer Service Executive at Harmony United Medsolutions Pvt. Ltd., you will play a crucial role in ensuring exceptional customer service and support to our clients. You will be the primary contact point for addressing client inquiries and concerns, guaranteeing their satisfaction and a positive experience with our company.**Key Responsibilities:**- Serve as the initial point of contact for clients, addressing inquiries and providing information about our healthcare services.- Investigate and resolve escalated issues promptly to ensure customer satisfaction and retention.- Follow up with clients to confirm issue resolution and ensure their contentment with the service received.- Handle complex or sensitive customer inquiries and complaints as the escalation point.- Collaborate with Sales, Marketing, and Operations teams to meet customer needs and enhance the overall customer experience.- Prepare and deliver regular reports on customer service performance, including key metrics, trends, and insights.**Qualifications Required:**- Minimum of 5 years of experience in international voice calling.- Graduation from any stream.- Demonstrated track record of delivering high-quality customer service and enhancing customer satisfaction.- Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.- Ability to thrive under pressure, manage multiple priorities, and work efficiently in a dynamic environment.Harmony United Medsolutions Pvt Ltd (HUMS) is dedicated to revolutionizing the Healthcare Industry with end-to-end services in medical billing, A.R. management, and more. We actively promote diversity, equality, and inclusion, fostering an inclusive culture where diverse perspectives are embraced for mutual growth and success.Join us for a competitive salary, health insurance, a four days work-week with rotational shifts, opportunities for career advancement, and additional benefits like food and cab-drop facilities. If you believe you are the perfect fit for this role, submit your resume and cover letter to us. We are excited to have you on board!For any queries, contact us at [HIDDEN TEXT]. Please note that we are available for calls between 4:45 PM to 3:45 AM IST from Monday to Thursday.

Keyskills :
Customer ServiceCommunicationInterpersonal Skills