Technical Customer Service Representative

Job Description

As a Gorgias Technical Customer Service Representative at TalentPop, you will be responsible for providing high-level technical support via Gorgias CRM, analyzing data to offer insights for customer experience improvements, and owning ticket resolution end-to-end with accountability and urgency. Your role will involve tracking backlogs to ensure all customer queries are resolved promptly and delivering clear, quality-based communication that supports customer success.Key Responsibilities:- Provide high-level technical support via Gorgias CRM, including email, chat, and troubleshooting- Analyze data and offer insights for customer experience improvements- Own ticket resolution end-to-end with accountability and urgency- Track backlogs and ensure prompt resolution of all customer queries- Deliver clear, quality-based communication to support customer successQualifications Required:- Minimum 1 year of hands-on experience using Gorgias is REQUIRED- 1 year of experience in technical support or troubleshooting roles- Exceptional written and spoken English communication skills- Strong problem-solving skills and comfort navigating CRMs- Highly motivated, intellectually curious, and resourceful- Experience in E-Commerce or SaaS support is a strong plusIn addition to the technical requirements such as a minimum internet speed of 20 Mbps, own laptop or desktop with at least Intel i5 processor, minimum of 8GB RAM, reliable power supply, and quiet workspace, you can also enjoy perks and benefits like project bonus opportunities, annual salary increase, permanent remote setup, PTO and paid holidays, health and dental coverage, career path opportunities, and more at TalentPop.Join TalentPop, a fast-growing company with room for advancement, a collaborative and values-driven culture, high-level training and support, opportunities to work with top-tier E-Commerce brands, and a commitment to personal and professional development. Shape the future of E-Commerce support with us! As a Gorgias Technical Customer Service Representative at TalentPop, you will be responsible for providing high-level technical support via Gorgias CRM, analyzing data to offer insights for customer experience improvements, and owning ticket resolution end-to-end with accountability and urgency. Your role will involve tracking backlogs to ensure all customer queries are resolved promptly and delivering clear, quality-based communication that supports customer success.Key Responsibilities:- Provide high-level technical support via Gorgias CRM, including email, chat, and troubleshooting- Analyze data and offer insights for customer experience improvements- Own ticket resolution end-to-end with accountability and urgency- Track backlogs and ensure prompt resolution of all customer queries- Deliver clear, quality-based communication to support customer successQualifications Required:- Minimum 1 year of hands-on experience using Gorgias is REQUIRED- 1 year of experience in technical support or troubleshooting roles- Exceptional written and spoken English communication skills- Strong problem-solving skills and comfort navigating CRMs- Highly motivated, intellectually curious, and resourceful- Experience in E-Commerce or SaaS support is a strong plusIn addition to the technical requirements such as a minimum internet speed of 20 Mbps, own laptop or desktop with at least Intel i5 processor, minimum of 8GB RAM, reliable power supply, and quiet workspace, you can also enjoy perks and benefits like project bonus opportunities, annual salary increase, permanent remote setup, PTO and paid holidays, health and dental coverage, career path opportunities, and more at TalentPop.Join TalentPop, a fast-growing company with room for advancement, a collaborative and values-driven culture, high-level training and support, opportunities to work with top-tier E-Commerce brands, and a commitment to personal and professional development. Shape the future of E-Commerce support with us!

Keyskills :
technical supporttroubleshootingGorgias CRMECommerceSaaS supportEnglish communication