Vice President - RES F&C Compliance Delivery Operations Manager

Job Description

As Vice President - RES F&C Compliance Delivery Operations Manager at Citi, you will be accountable for overseeing all aspects of the compliance delivery process, including team performance, workflow management, and strategy execution. Your role is fundamental to supporting project managers across the globe by delivering high-quality services. **Responsibilities:**- Lead and manage a team of approximately 20 compliance delivery operators, ensuring they are motivated, trained, and perform at their best.- Oversee the daily operations to ensure the smooth and efficient running of the department.- Develop and implement operational strategies to optimize performance, productivity, and cost-effectiveness.- Establish and monitor key performance indicators (KPIs) to measure team and operational success.- Ensure high levels of service quality, customer satisfaction, and adherence to company standards.- Collaborate with cross-functional teams to achieve business objectives and meet company goals.- Identify areas for process improvement and lead the implementation of best practices.- Foster a positive team culture, ensuring clear communication, trust, and high morale.- Report operational progress to senior leadership, providing regular updates on team performance and key initiatives.- Manage resource allocation, scheduling, and staff workload to optimize team efficiency.- Handle conflict resolution, addressing team concerns, and ensuring that operational disruptions are minimized.**Experience:**- Proven experience of 10 years in operations management or similar roles, with at least 3 years of team management experience.- Accounting background preferable.- Knowledgeable in end-to-end P2P Purchase Order to Payment processes.- Proficient in the use of office applications (MS Word, Excel, PowerPoint, etc.).- Experience working in cross-cultural global teams is an advantage.**Skills / Competencies:**- Strong leadership skills, with the ability to motivate and develop a diverse team.- Exceptional problem-solving skills and the ability to make quick, effective decisions.- Excellent communication, interpersonal, and organizational skills.- Experience in process improvement and project management.- Ability to work in a fast-paced environment while maintaining high standards.- Proficiency in Microsoft Office Suite and other operations management software.- Strong analytical skills and a data-driven mindset to track and measure performance.- Excellent English written & verbal communication skills.- Effective time management, documentation, and organizational skills.- Action-oriented, logical with strong interpersonal skills.- Analytical and organized, with attention to detail.- Flexible and team-oriented, willing to learn and share experience with team members.- Has a strong sense of urgency.**Education:**- Bachelors/University degree, Masters degree preferred.Working at Citi is a rewarding experience where you will be part of a global family of dedicated individuals. You will have the opportunity to grow your career, contribute to your community, and make a real impact. Apply for this role at Citi today to take the next step in your career. As Vice President - RES F&C Compliance Delivery Operations Manager at Citi, you will be accountable for overseeing all aspects of the compliance delivery process, including team performance, workflow management, and strategy execution. Your role is fundamental to supporting project managers across the globe by delivering high-quality services. **Responsibilities:**- Lead and manage a team of approximately 20 compliance delivery operators, ensuring they are motivated, trained, and perform at their best.- Oversee the daily operations to ensure the smooth and efficient running of the department.- Develop and implement operational strategies to optimize performance, productivity, and cost-effectiveness.- Establish and monitor key performance indicators (KPIs) to measure team and operational success.- Ensure high levels of service quality, customer satisfaction, and adherence to company standards.- Collaborate with cross-functional teams to achieve business objectives and meet company goals.- Identify areas for process improvement and lead the implementation of best practices.- Foster a positive team culture, ensuring clear communication, trust, and high morale.- Report operational progress to senior leadership, providing regular updates on team performance and key initiatives.- Manage resource allocation, scheduling, and staff workload to optimize team efficiency.- Handle conflict resolution, addressing team concerns, and ensuring that operational disruptions are minimized.**Experience:**- Proven experience of 10 years in operations management or similar roles, with at least 3 years of team management experience.- Accounting background preferable.- Knowledgeable in end-to-end P2P Purchase Order to Payment processes.- Proficient in th

Keyskills :
Operations ManagementTeam ManagementAccountingProcess ImprovementProject ManagementLeadershipCommunication SkillsInterpersonal SkillsAnalytical SkillsTime ManagementP2P Purchase Order to Payment processesMicrosoft Office SuiteProblemSolving