4LS Support Manager

Job Description

Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress. About Cloud & Network ServicesCloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.Job DescriptionNokia Cloud and Network Service is the leading solutions provider in the telecoms software market helping to drive large-scale and digital business transformation in support of customer migrations to 5G. Nokia Unified Inventory (UIV) is cloud native, multi-vendor, multi-domain software that provides real time end-to-end service and resource inventory view. Fulfilment and Assurance applications rely on this inventory for real time automatic operations such as service fulfilment, close loop operations, and automatic network recovery. Future growth and focus areas for service and network operations automation systems are in resilient cloud environments and virtualization technologies and therefore experience of network virtualization (NFV & SDN), modern cloud solutions, containers and security solutions is a must.As 4LS Support Manager you will work with a global support team, act as a key interface between product development and services organisation / Nokia customers. You will plan and perform advanced support activities requiring knowledge in multiple areas and on a system level to serve external and internal customers. Domain: 5G network management, OSS (Fulfilment, Assurance, Inventory)Job Responsibilities & CompetenciesYour tasks will include:-Prioritization of customer cases and bug fixes with Prodyct Management and R&D, based on business and technical views -Escalation prevention and management-Shielding development from customer cases-Driving serviceability, supportability and maintainability features into releases-Knowledge sharing; ensuring availability of needed enablement for services and care-Contributing to good quality Troubleshooting guide, Installation/Upgrade Instructions, Release notes and Technical Support notes -Development of tools, processes and working methods with the team-You may support customers by participating in emergency and 24/7 duty.Requirements:-MSc or BSc in telecommunications, information technology or computer sciences with minimum of 8+ years of hands-on experience-Understanding Telecom operators Service Topology Information system; Provisioning, Orchestration and Assurance systems-Hands-on experience of various Linux distributions, virtualization, Cloud native software -Knowledge of cloud computing and related technologies-Kafka, REST API, Swagger, Java, Spring boot-Elastic Search, Kibana, Grafana, Prometheus, Telemetry-Kubernetes, Docker, Helm-Good understanding of databases: Graph db, In memory db, Time series db-Knowledge on e2e support process and rolesPersonal attributes:-Customer oriented mindset-Networking / collaborative teamwork skills to work with multicultural teams-Ability to think out of the box and analyse complex processes, quick learner-Reliable working results even under pressure, stress tolerance-Organized, highly self-motivated, acting on own initiative / driver capability-Ability to explain and understand problems quickly and effectively-Excellent troubleshooting and problem-solving skills -Good presentation and negotiation skills-Ability to drive discussion with and influence anyone from engineering to management level (R&D, product management, delivery and care)-Fluent in written and spoken English,

Keyskills :
salestechnical supportslacustomer relationsdeliverytime seriescore networkrelease notescloud computingproblem solvingglobal services