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5G Wireless Networks & Technologies Tech Delivery Subject Matter Expert

2.00 to 4.00 Years   Bangalore   26 Feb, 2022
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Project Role :Tech Delivery Subject Matter Expert
    • Project Role Description :Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
    • Management Level :11
    • Work Experience :2.5-4 years
    • Work location :Bengaluru
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : A Troubleshooting of IP devices, IP Network faults in Fronthaul, Midhaul and backhaul network within allocated time window B Troubleshooting of issues escalated by Customer support team within associated SLAs C Troubleshooting escalated services issues within associated SLAs D Raising Trouble Tickets with OEM / 3rd party vendors for fault / problem resolution E Follow Guidelines of team best practices and technology aspects to improve productivity F Honoring Operational SLAs for allocated shift
        • Technical Experience : 1 Responding in real time to Incidents/Faults escalated by Monitoring / L1 Fault Management Teams that require an additional level of knowledge/expertise to resolve or provide a work around within the agreed upon target 2 Cooperate with Incident Management team in the War room during the Emergency P1/P2/P3 Incident Handling process and provide inputs regarding the technical aspects of the case for Incident Report preparation post outage resolution
        • Professional Attributes : a Should have experience in working in a dynamic environment, following agile methodologies and leading a team of 4-5 people b Should be excellent in communication, analytical skills, presentation skills, ability to multitask and handle changing priorities
        • Educational Qualification : 1 Bachelors Degree in Electronics/Communication Engineering
      • Additional Information : Shift Operations
    ,

Keyskills :
customer relationsslaqualitysmereportingcertified tips trainerbusiness acumencustomer supportfault managementanalytical skills

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