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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Individual with passion for SaaS solutions engaged to drive Sales, adoption and growth of the Advocacy marketing solutions for Enterprise customers
Who you are
You have managed direct customer relationships at large enterprise organizations and selling to CXO s and their decision - making teams
You have direct Sales experience in a Martech stack or a Horizontal workflow SaaS solutions across Industry verticals
You understand buyer personas and their needs on adopting a Platform solution
Experience in Customer engagements and Net promoter score measurements and driving improvements
Responsibilities
Develop a strong understanding on Solution value proposition, differentiator s and the competitive landscape
Drive Sales closures in qualified opportunities involving prospects multiple stakeholders - CXO level, internal coaches and their decision - makers
Drive renewal process with Customers and ensure retention of business, risk mitigation plans
Manage pipeline and forecast accurately for renewal and upsell activity - net new ARR, renewal revenue potential, any churn and corrective course
Partner with cross - functional teams across Support, Product Management, Engineering as the voice of the customer within the organization
Develop account plans and ensure visibility as a trusted advisor in your customer base and reach target Satisfaction levels by
Driving key metrics and do a regular Quarterly Business Reviews for the customer programs with Customers Sponsor and their operational executives
Analyse data on usage and develop plans to meet the Program objectives
Ensure SLA on Product support and monitor quality of resolutions. Ascertain product usage and feedback to Product management for enhancements
Create customer - specific communications plans for increasing Customer Lifetime value
Key Skills
7 - 10 years of experience in B2B Sales and Account management
MBA in marketing and/or relevant experience and results in achieving revenues
Has handled Consultative/Solution sales
Possess good interpersonal skills, Negotiation skills
Presentation skills to communicate across stakeholders across decision - makers in Enterprise organizations
Self - starter and work with minimal direction, mindset to go after goals in a structured approach
Can orient across multiple Customer engagements while maintaining attention to detail
Location: Bangalore
What this role will offer:
Amazing opportunity to engage with global brands in various industry verticals
Self - starter and work with minimal direction, mindset to go after goals through a structured approach
Opportunity to collaborate with customers and deliver to Customer delight
Keyskills :
voice of the customernet promoter scoreenvironmental impact assessmentb2b saleskey metricsdirect salessolution saleslifetime valueproduct supportrisk mitigationlarge enterpriseaccount managementproduct managementnegotiation skillspresentatio