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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 30 - 40 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
AD Customer Shopping Experience Add to cart Job Title AD Customer Shopping ExperienceLanguage level English Industry Technology&OnlineLanguage level Japanese Sub - Industry E - commerceTags Job function Customer Service/ Customer Support/ Call CenterJob Number JO - 180321 - 149910Salary INR3, 000, 000 - 4, 000, 000Location India BangaloreJob Detail Company OverviewA Billion dollar E - Commerce Firm Based in BangaloreJob DescriptionSpearhead operations driving vision and strategy.Define, track and improve key metrics pertaining to customer experience.Continuous performance review based on quality and speed to align end objective of customer delight.Explore and implement new models for serving customers. Drive strong system capabilities partnering closely with Technology/ Engineering team for customer experience.Collaborate across functions to drive process capabilities.Develop, mentor and motivate the team to achieve goals.Work closely with enabling/ business Partners like HR, Finance, and legal and other operation teams.RequirementsExperience in handling large ITES in outsourced/ captive setup.MBA from tier 1 institute with a general management experience of 10+ years in an operational leadership role.Strong negotiation skills & very high customer orientation.Functional/ Technical background. Should have an experience in leading & working with large teams.Excellent communication skills.I hereby declare that I agree to Terms & conditions Add to cart ,
Keyskills :
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