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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other SoftwareSales / BD |
EmploymentType | Full-time |
ROLES AND RESPONSIBILITIES: 1.Respond to customers queries, via phone or electronically 2.Attend to help desk mails and rediret to appropriate team 3.Identify and escalate situations requiring urgent attention 4.Track and route problems and requests and document resolutions 5.Follow standard help desk procedures 6.log all help desk interactions 7.Prepare activity reports 8.stay current with system information, changes and updates KEY COMPETENCIES: Oral and written communication skills Learning and adaptability skills Effective computer skills, Microsoft Office Softwares Good interpersonal and customer care skills Problem analysis and problem solving Planning and organizing Attention to details Stress tolerance, Being good with difficult callers ,
Keyskills :
communication helpdesk analysis care planning data resolutions cashiering roblemsolving problemanalysis computerskills customersatisfaction microsoftoffice customercare communicationskills writtencommunication