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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | etwork / System Administration |
| EmploymentType | Full-time |
Should have prior experience in managing help desk ,highlight performance metrics to customer, manage customer escalations andreduce DSATTo oversee the delivery commitments to client and to meet /exceed SLA/KPI targetsShould be able to make conduct monthly & Quarterlybusiness reviews with Customer s senior leadership.Organize periodic reviews with all towers leads and serviceownersPeriodic analysis of the inflight projects and trackefforts spent by BAU team .Drive Automation and other GIS org initiatives.Drive delivery lead revenue to increase revenueImprove the bulge, billable rookie ration, Avg PPC and OMparameters to improve the account margin.Maintain good Customer satisfaction scores in TCSAT, PCSAT,Pulse and ACSATHave an active engagement with customer and to buildrelationships at all levels of customer organization by ensuring timelyresolution of issues and concerns and beat their expectations.To develop talent needed for the account and groom leadersTo implement effective employee engagements includingcareer planning, capability building and providing right opportunitiesTo drive people processes Timely appraisals, WLQ, MSI,Progression etc.,Prior experience in managing confluence responsibilities asDMDeliver value benefits to customer through Value Creation,Six Sigma and Lean ProjectsPlanning and implementation of events like Client Visits,Town Hall meetings, Delivery workshopsMandatory Skills: MongoDB Admin Database Performance Tuning, Infra Trouble shooting and Operations, Database High Availability, Infra Storage Administration, Database Backup and Recovery, Database Admin Desirable Skills: Language Skills: English Language
Keyskills :
facilitymanagementmsofficetroubleshootingfrontdeskdataentryreception