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Admission Counsellor

1.00 to 4.00 Years   Bangalore   18 Nov, 2022
Jobs Territory
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.5 - 9 Lakh/Yr
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Opening for Academic Counselor/ Sr Academic Counselor in Edtech CompanyAbout the role:Were looking for Admissions Counselors who are extremely customer centric and are excited by the challenges of a fast-paced business environment. As an Admissions Counselor you will be responsible for communicating with the parents of prospective K-12 learners, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day and consult prospects, be able to engage and build long term relationships with prospects and close sales effectively.Role and responsibilities:
    • Consulting prospective customers & converting them to paid customers for premium and personalized K-12 Math learning program through a need-based and personalized selling approach
    • Understanding core learning needs of students through their parents, and aligning the offerings of the program to the same through phone, email and text
    • Handling customer objections in a consultative manner to close sales
    • Identifying and generating references through the existing customer base to increase the sales pipeline
    • Adhering to the defined inside sales process, tools and data management logic to ensure a high number of enrolments with the minimum churn for the assigned set of prospects
    • Onboarding the learner after closing a sale, and maintaining the relationship between and the customer
    • Coordinating and resolving queries of customers & teacher partners
    • Highlighting issues through parent feedback and helping with effective resolutions to ensure customer satisfaction and retention
    • Meeting and overachieving the given weekly, monthly and quarterly target in terms of revenue as well as number of enrollments.
    • Maintaining updated contextual information in the CRM platform with details pertaining to discussions & lead stage changes in real time
    Skills Required:
    • Prior experience and confidence in over-the-phone sales, preferably in high ticket products/services (More than one year experience in inside sales).
    • Mature and disciplined approach to work with an approachable and vibrant personality.
    • Demonstrated customer centricity with a focus on understanding customers core needs and effectively aligning product offerings with the same.
    • Excellent written and spoken communication skills (English proficiency) with strong comprehension and articulation skills.
    (additional regional language proficiency is a plus for India)
    • Must be a team player with the ability to work independently with minimum oversight, prioritize tasks, and meet targets/deadlines.
    • Basic proficiency in CRM management and handling spreadsheets
    Interview process: Three rounds of interviewWeek off: Saturday Sunday working , 1 day off between Monday to ThursdayPackage up to 9 LPA. No salary bars for right candidateIf interested, please contact on hidden_mobileor email on hidden_email

Keyskills :
domestic salesbusiness developmentinside sales

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