AIX SME

Job Description

• As AIX SME, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.

• Following Standard Operating Procedures for BAU support, Build, configure and maintain all applicable Servers
• Coordinate between the client employees, Server/System Engineers and third party vendors/providers
• Isolating, troubleshooting, escalating, correcting and documenting activities/any/all problems to include customer or technical issues within the Server/OS/HW Infrastructure
• Effective negotiation with technical peers and customers to implement technical solutions.
• Maintaining skills to the current industry level of certification
• Recognizing and articulating job related problems to management.
• Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools
• Performing assigned tasks in accordance with established standards and guidelines
• Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
• Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution.
• Assisting in the identification of new service opportunities.
• Assisting the Project Manager by providing a technical project coordination role.
• Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Unix server to be handed over for server management to ensure a smooth transition.
• Providing coverage for BAU Unix Server Management teams along with other project works assigned.
• Abiding by Incident, Change and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
• Create regular reports for Management requirements.
• Act as a single point of escalation to L2 and L1 engineers.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Required Technical and Professional Expertise

• Minimum of 7 years experience in an enterprise server environment
• Experience in AIX (v6.1, 7.1, 7.2), PowerHA SystemMirror (v7.1, 7.2), PowerVM/VIOS (v2.2 and 3+), IBM pSeries Hardware (P7,8,9 models) Administrator
• Indepth knowledge and experience with PowerHA SystemMirror administration, configuration, cluster build, storage addition and filesystem administration, cluster nodes, topologies, networks, and heartbeating concepts
• Solid understanding of AIX system administration, user administration, file/directory permissions, LVM, maintenance of software and system patches, TCP/IP concepts, NFS, NIS, DNS, storage concepts, performance tuning.
• Working experience with PowerVM/VIOS, HMC, Virtualization, LPM, NPIV, SAN-attached storage, NIM (Network Installation Manager)
• Ability to perform with a team /coordination skills/ability to meet deadlines and work well under pressure
• Ability to perform in 24 x 7 Environment support based on shift roster

Preferred Technical and Professional Expertise

• Working experience with PowerHA/XD (cross-site) and GPFS/Spectrum scale v4.2, 5 would be an added advantage
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

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Keyskills :
business impact analysisstandard operating proceduresfile systemibm pseriesmusic makingservice levelglobal deliverytime managementimpact analysisdesign thinkingcreative designaudio mastering