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Analyst, Helpdesk Support

3.00 to 6.00 Years   Bangalore   08 Oct, 2020
Enfusion
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

What You ll Do:

  • Customer oriented and cool-tempered
  • Self-motivated, able to manage your own time efficiently
  • Able and willing to travel as there will be some remote site support necessary
  • Provide basic end-user desktop / LAN / VPN support
  • Provide direct technical support for services such as office telephones, printers, mobile devices, and video conferencing equipment.
  • Maintain records of hardware, software, and network inventory
  • Maintain existing documentation and create new documentation as required

Who We Need:

  • Minimum 3+ years of IT experience supporting a mid-size company highly preferred
  • Good desktop support skills, Windows 10, Office 2016/365, Mac OS, GSuite, Ring Central, Okta, Zendesk/Jira helpdesk ticketing system
  • All desktop hardware and connected devices troubleshooting
  • Any knowledge of infrastructure ie server, networking, switching, patching would be beneficial
  • Any experience working on an office relocation would be of interest
  • Any experience with Microsoft Intune or Citrix VDI/VDA would be of benefit
  • Excellent verbal and written communication skills

Perks of working for Enfusion:

  • Competitive compensation
  • Company paid Medical and Dental Insurance package
  • Generous PTO Package
  • Entrepreneurial Environment
  • Catered Lunch every Friday
  • Small team with growth opportunity
  • Exposure to all aspects of the financial technology services industry
,

Keyskills :
mac oswritten communicationlanback officevideo conferencingmanaged servicestechnical supportwindows troubleshootingmobile devicesfinancial technologydental insurancecommunication skillsmactechnology servicesconnected devicesdesktop

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