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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Primary Support GlobalResponsibilitiesMonitor production environment (servers and applications) to proactively identify production issues.Identified issues to be logged into Incident Management system and tracked through the Incident life cycle.Provide Level 2/ 3 support for all domestic and offshore system alerts.Perform alert root cause / trend analysis and implement alert Incident reduction programs.Provide level 2/ 3 support for all escalated incidents (not necessarily be alerts) from L1 Support.Resolve incidents within the SLA timelines, working closely with internal (L3/ IT etc., )and external (Client & Vendor) resources.Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projectsRequirementsMinimum 3 years of Application/ Product support experience in monitoring and supporting critical production environments. Graduates or Diploma in computer science or related field. Technical experience in the following is required: Microsoft Operating Systems, Networking and Internet Technologies, MSSQL/ MYSQL Database systems, Scripting skills, Web Servers IIS/ Apache and Microsoft Office Suite. Strong analytical and problem solving skills, with the ability to multi-task. Strong communication, both written and verbal, and strong interpersonal skills. Willingness to work in 24/ 7 rotational shifts Prior experience in Healthcare industry (Hl7, EMR , HIS) would be an added advantage,
Keyskills :
sqlunixlinuxsqlservertroubleshootingtrendanalysisproblemsolvingcomputersciencemicrosoftofficeoperatingsystemsootcausewebserversproductsuppdatabasesystemsmanagementsystemproductionsu