Application Support Specialist

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Brief ScopeThe Tech Lead role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his support manager.Responsibilities area:Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance.QualificationAcademic & ProfessionalField of Study Computer Science/Information Technology & related fieldsCertification Bachelor of Science or higher.Skills & AttributesThe following skills are required to be successful in performing this position:Must haveOverall 7-8 years Experience1.Good Techno functional knowledge on Retail banking applications2. Minimum 2-5 years of experience in applications development and/or production supports.3. At least 1-3 years experience interacting with internal and external users via verbal and written communication.4. Demonstrate problem solving skills and analytical in problem resolution.5. Good Communication skills since this job requires interacting with Global colleagues6. Team player, fast learner, self initiative and reliable.7. The position will require candidate to be on standby support for non-office hour online or batch incidents.Nice to havePrior experience in Production Support ServicesExperience in Retail banking domains applications ( ATM/ Credit card SWITCH)Key Responsibilities - Primarily responsible for running Continuous Services programs across Retail Banking area.-Primarily responsible for the stability of the production system- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.- Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference- Responsible for adhering to the established process of Incident, Problem, Change and Release management- Responsible to proactively identify the risks in the application and manage the mitigation actions.- Responsible for managing, tracking and timely closure of risks and other compliance related issues.- Participate in internal / external risks and responsible for timely closure of audit action items.- Resolve technical issues- Manage and resolve severity incidents- Analyze the issues reported by users and provide solutions.- Follow up each issue to closure- Take preventive measure to prevent severity incidents- Manage inventory records- Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.- Resolve issues and maintain updates in Remedy- Perform root cause analysis of incidents and maintain repository for future use- Coordinate with IT Service Centre for resolution of issues- Ensure that back up and disaster recovery plans are executed- Coordinate during the SCM process for source managementApply now to join the Bank for those with big career ambitions.,

Keyskills :
crmmarketingdatabaseadministrationrootcauseanalysisenvironmentalimpactassessmentretailbankingproblemsolvingdisasterrecoveryproductionustomerrelationssalesfrootcausemusicmakingrecoveryplanstechnofunctional