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Applications Support

5.00 to 14.00 Years   Bangalore   27 Sep, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Working in Application Support means youll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. Youll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, youll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, youll have the opportunity to develop professionally and to grow your career in any direction you choose.This role requires a wide variety of strengths and capabilities, including:
    • BS/BA degree or equivalent experience
    • Basic knowledge of application development
    • Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
    • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
    • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
    Objectives of the Role/Responsibilities
    • High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
    • Application Knowledge Support Artifacts, etc.
    • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
    • Change management approvals for pre-prod environment
    • Pre-prod Event management, Patch lifecycle management, Server hygiene activities
    Required Qualifications
    • 5+ years of hands-on experience in Change/Release management/Incident management
    • Knowledge of Splunk, Grafana, Dynatrace,DataDog, prometheus(any one expertise)
    • ITIL Process certified
    • Strong knowledge of relevant applications and development of life cycles
    • Understanding of Agile delivery principles and tools including Kanban framework
    • Experience with one or more public cloud platforms like AWS, GCP, Azure
    • Working knowledge of DevOps Tool chains and CICD
    • Expertise in working in in large, collaborative teams to achieve organizational goals
    ,

Keyskills :
thinking skillsevent managementdaily operationscoding languagesdisaster recoverycritical thinkingapplication supportsoftware developmentprogramming languagesawsgcpriskcloud

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