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Applications Support Team Member - Sales & Research

3.00 to 10.00 Years   Bangalore   10 Nov, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About this RoleWe are seeking an Associate level candidate for a role within the Sales and Research Production Management Team in India (Part of Digital Markets Production Management). The Digital Markets platform includes JP Morgan Markets - the client platform which delivers J.P. Morgan s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools, direct API connectivity to JPM systems, multi-product trading and extensive post-trade capabilities. Additionally, Digital Markets includes a number of applications critical to the operations of our sales force, research organization and Investor Services divisions and beyond.Key responsibilities

  • Regular engagement with business client services, infrastructure and other stakeholders of the applications supported
  • Resolving day-to-day issues impacting the application stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities
  • Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users
  • Work closely with the Digital Platforms development team to understand issues, drive resolutions and stability of the applications evolving the support to meet these needs.
  • Create, continuously improve and maintain real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack and contribute to the development of remedial solutions
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, clients and applications to the team s portfolio
  • Ensure resiliency of the platform through managed DR/SR/HA events.
Key skillsThe successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc). A candidate who has a proven track record of supporting internal and/or external clients is a strong preference, as is someone who has previously worked a diverse team.The successful applicant will possess an undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science) and be keen to develop a career in a world class investment bank with an intimate exposure to a front office environment. They will possess the following skills and core competencies:
  • Familiarity with ITIL methodologies related to IT service management
  • Possesses a continuous process improvement mindset
  • Building tools using scripting and programming languages like Perl, Python, Java, C#
  • Experience developing and supporting applications built on Python, Java or .NET framework
  • Experience with relational databases and ability to write complex SQL queries
  • Knowledge and experience with system and application monitoring software like Geneos, DynaTrace and Splunk
  • Experience working with a variety of platforms, including UNIX/Linux (RHEL experience preferred)
  • Proficiency with incident and problem management best practices including: resource co-ordination, stakeholder communication, root cause analysis, conducting incident post mortems, etc
  • 3 years experience supporting FICC and/or Equity sales and trading environments covering algorithmic trading, order routing, low-latency trading or exchange connectivity with a working knowledge of business flows and terminology
  • Experience adopting and implementing DevOps practices and tools
  • Networking / Infrastructure working knowledge a plus
  • Experience with KDB a plus
  • Experience supporting public/private cloud based, Java, or e-commerce applications a plus
,

Keyskills :
javasqlunit testingenvironmentreportingroot cause analysiscontinuous process improvementroot causefront officeequity salesorder routingclient servicesexternal clients

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