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Apply now__ Helpdesk Associate

0.00 to 4.00 Years   Bangalore   26 Aug, 2022
NTT Global Delivery Services Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Internal Job Desc Header.-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -ypically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 12 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. - Basic TS on networking. -Basic technical skills for trobleshooting on issues related to computers. Requirements : - Must be a graduate Bsc, BE, Btech, MSc, MTech - Atleast 12 Months of experience on the current role. - Good Communication Skills. - Rotational shift. - Basic Technical TS skills.-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -ypically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 12 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. - Basic TS on networking. -Basic technical skills for trobleshooting on issues related to computers. Requirements : - Must be a graduate Bsc, BE, Btech, MSc, MTech - Atleast 12 Months of experience on the current role. - Good Communication Skills. - Rotational shift. - Basic Technical TS skills.Job Segment: Technical Support, Help Desk, Information Technology, Technology ,

Keyskills :
technical skillstechnical supportinformation technologybscbasicactingresearchanalysishelpdeskisolationcommunicationLearnabilityBusiness Savvy

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