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AR Caller-AR Executive

1.00 to 4.00 Years   Bangalore   14 Sep, 2023
Starworth Global Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 5 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    • Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
    • Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
    • Record after-call actions and perform post call analysis for the claim follow-up
    • Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
    • Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc prior to making the call
    • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
    JOB REQUIREMENTSTo be considered for this position, applicants need to meet the following qualification criteria:
    • 1-4 Years of experience in accounts receivable follow-up / denial management for US healthcare customers
    • Fluent verbal communication abilities / call center expertise
    • Knowledge on Denials management and A/R fundamentals will be preferred
    • Willingness to work continuously in night shifts
    • Basic working knowledge of computers.

Keyskills :
revenue cycle managementmedical billingar callingdenial managementcommunication skillsvoice process

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