hireejobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Area Customer Care Manager

2.00 to 3.00 Years   Bangalore   08 Mar, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

DEALER PROFITABILITY Deliverables Yearly Business Plan, Customer Retention, Qwik & Mech Bay Productivity, Bodyshop quality & efficiency, allied business Tools/Metrics WIN VIN, mEES, MAP+, Shield, RSA, VAS MANPOWER CAPABILITY Deliverables Training Plan Development & Adherence, Training Scores, Training Module, CoTEK Inhouse Training Tools/Metrics Manpower Policy Circular, Yearly Training Circular, MILE Portal, SA & CRE OJT training modules, RV Analysis, Skill Matrix; Pantry, Cashier, Security Guard and P&D training modules WORKSHOP PROCESS & MANAGEMENT SYSTEM Deliverables Business Development Process, DMS, QLIKVIEW, Shop Floor Process, Dealer Role Holder Responsibility, Review & Recognition Tools/Metrics DIY Manual, DMS Hoto, RO Process, Parts, Revenue, SBE, Process Circular, CCM App, mTRAQ, QLIKVIEW, mPACT, TekAlert, TSB, SI, TEB INFRASTRUCTURE Deliverables Facility e.g. building, signage, lighting, AC, Wi-Fi, housekeeping, pantry, amenities Uniform - e.g as per approved norms, grooming, hygiene Tools/Metrics CDC Manual, Process Circular CUSTOMER SATISFACTION Deliverables Engagement/ Events, Customer Handling, CSI Score, CAPs, Social Media Sentiments Tools/Metrics Process Circular, Proprietary Study Report, DHC, TechM Report, Technical Query, Written Communication with Dealer, Social Media post handling,

Keyskills :
skill matrixwritten communication social mediacomputer hardware customer retentioncustomer handling system integrators

Area Customer Care Manager Related Jobs

© 2019 Hireejobs All Rights Reserved