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Assistant Hub Incharge

1.00 to 10.00 Years   Bangalore   31 Jul, 2026
SHADOWFAX TECHNOLOGIES LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSupply Chain / Logistics
EmploymentTypeFull-time

Job Description

    Role: Assistant Hub InchargePurpose of Role: To manage Manpower, handling escalations & metrics of their designated hubRoles & Responsibilities:
    • Rider Management
    • Providing training to rider partners & grooming
    • Conducting huddle for rider partners on daily basis
    • Managing & monitoring the performance of each rider to improve their performance
    • Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
    • To drive discipline of the safety & hygiene of rider partners
    • Workforce Management
    • Rider Attrition & attendance management
    • Managing the performance of TLs in hub- providing feedback & inputs for improvement
    • Ensure Career Progression for the TLs working in your hub
    • Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
    • Managing & clearance of pendency shipments present in the hub
    • Responsible to delivery shipments within TAT- D0, D1, D2, 6D
    • Inventory Reconciliation
    • Check the dashboard frequently for reconciliation of shipments done by TLs
    • Ensure 100% Inventory Reconciliation on daily basis
    • Identify the short or excess shipments in the hub
    • Take action on any kind of fraud or theft of shipment
    • Hub Layout Management
    • Bifurcation of the hub according to the hub activities
    • Implementation of 5S in hub for maintaining the hub layout
    • Ensuring that FIFO is done in a designated space
    • Designated space of internet, housekeeping, stationery, shipments & inventory
    • Maintaining good relationship with the owners & neighbors
    • Escalation Management
    • Managing the LH/DC volume & vehicle escalations
    • Resolving Rider Payout issue
    • IT, stationery, inventory issue to be managed
    • Managing the escalations raised against the hiring
    • Customer Escalation management within TAT
    • CCTV footage to be shared with the DC team for short/excess shipment
    • Sharing call recordings for MDND cases
    • Operational Excellence
    • Cash Management (Petty Cash & COD)
    • Loss Management (Damage/Product Swap/Potential Loss)
    • Hub Open House Activity (Weekly or Monthly)
    • Reducing the fake remarks
    • Closure of MDND cases
    • Control on Delivered to cancel shipments
    • Daily reconciliation & depositing of COD amount
    Skills required-
    1. Operational Excellence
    2. Problem Solving
    3. Communication Skills
    4. Workforce Management

Keyskills :
hublast mile

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