hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Assistant Manager

3.00 to 8.00 Years   Bangalore   19 Sep, 2019
Trove consulting pvt ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Opening for Assistant Manager Location : - Bangalore

  • Graduates with good communication skill, people management skill,
  • should be able to speak English & Hindi fluently.
  • Should have worked as an AM in current/last role.
  • Preferably from an Voice background.
  • Achieving Process KPIs by continuous monitoring and implementing corrective actions.
  • Managing daily running of Contact Centre.
  • Recruiting manpower and employee profiling.
  • Display cost consciousness and optimum utilization of resources
  • Monitoring staffing, including shift patterns and the number of staff required for meeting the demand.
  • Capacity Planning and rolling out of overtime to meet the requirements.
  • Forecasting and analyzing performance against the goal on a weekly and monthly basis.
  • Conducting cross-functional meetings to identify gaps and implement process improvement plans.
  • Doing Root cause analysis to understand and identify process gaps and implement corrective & preventive action.
  • Call handling to develop first-hand sensing of customer pulse and manage irate customers.
  • Monitoring random calls to improve quality & minimize errors.
  • Handling the most complex customer complaints or enquiries.
  • Disseminate updates to team and ensure implementation of the same.

Keyskills :
outbound collection bpo dialers inbound hindi english eammanagement peoplemanagement rootcauseanalysis customercomplaints customerservice processimprovement manager teamhandling callcenter capacityplanning customersupport assistantmanage

APPLY NOW

Assistant Manager Related Jobs

© 2019 Hireejobs All Rights Reserved