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Assistant Manager - Business Application Support

5.00 to 10.00 Years   Bangalore   25 Feb, 2021
Saavn Media Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Build up a new team in Bangalore, assigning the right resources to the different tasks
  • Performs individual follow up with the team members regarding their assignments and development
  • Establish reporting measures for teams key performance indicators
  • Develops resources with the necessary skills for the upcoming activities and projects
  • Works closely with the CFT and GTPM head to ensure that global objectives are achieved
  • Strong connections with the other CFT hubs
  • Communicates effectively with internal and external stakeholders
  • Ensure proper process design and documentation for new services scope or extension of existing services
  • Manages effectively risks and issue resolution
  • Proposes and implements best practices to maintain high quality and strive for continued service excellence
  • Prepares and provide skilled resources for strategic projects impacting the area of Business Applications
  • Owner of SSC transition roadmap incl. FTEs overview, identifying interdependencies between projects and external programs
  • Support GTPM group in stablishing SSCDN transition strategy and any ongoing or future program roles including preparation of presentations
  • Ensure effective and efficient collaboration with main project stakeholders to ensure proper program management
  • Ensure team is updated with relevant company policies, are understood and adhered to
  • Need to drive the team towards continuous process improvement and work closely with them to identify the areas of improvements, standardizations and optimization
  • Need to focus on u201cDeveloping People Teamsu201d by ensuring on- the- job- experiences, quality development goals provided, meaningful career conversations and timely coaching and feedback for all the team members along with performance review and appraisals.
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Keyskills :
salesmisaccountstatbankingkey performance indicatorscontinuous process improvementprocess designissue resolutionprogram managementservice excellenceperformance reviewcontinuous processapplication supportprocess improvementbusiness developme

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