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Assistant Manager - Operations

2.00 to 7.00 Years   Bangalore   19 May, 2023
Dezire HR Services Hiring For E-Commerce
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Openings for Assistant Manager for Tin Factory LocationWith 6 Days working 1 Day off, No Cab, Salary goes Up to 7.5 LPA.Interested Candidates Call / Ping me at hidden_mobile / hidden_emailPlease find the requirements for an Assistant Manager profile. The candidate should have an Assistant Manager designation on papers for at least 2+ years who are strong with their metrics. Please find attached the JD below for your kind reference.Area - OperationsJob Title - Operations ManagerSalary - 4Lpa to 7.5 LpaWorking Hours - 6 days per weekMinimum Qualifications -Post Graduate or Graduates with 6 +years of experience in handling teams.Experience in any domestic BPO as a process Assistant manager.Ability to understand the metrics of inbound. Excellent Oral and Written Communication Skills and Interpersonal Skills.Positive attitude.Leadership qualities.Handled large teams.Should be flexibleCurrently should be working on voice project.Main Responsibilities
    • Design and deploy local procedures and operations to enable the fluid and clear deliveries.
    • Own process and manpower.
    • Formulate breakthrough strategies for Operational Excellence.
    • Bring best practices of industry to the table.
    • Manage people and performed matrices.
    • Train, develop and deploy Team Leaders.
    • Report and improve on performance levels of all team members, using a coaching enabling style at all times.
    • Schedule staff in line with expected call volumes/expected manning.
    • Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, Highlighting.
    • To meet the customer service standards, remaining courteous, professional and polite at all times. Attrition control.
    • Update customer information accurately on computerized/intranet.
    • Complete control over them.
    • Liaise with organizational departments within the organization.
    • Contribute to the overall achievement of the Process levels by achieving agreed personal/SLA targets.
    • Be a constructive and a positive communicator at all times and all levels.
    • Provide clear, concise and accurate information in response to enquiries.
    • Be familiar with and comply with the customer service and administration policies and procedures.
    • Apply statistical procedure to analyze data.
    • Strong understanding of the technology in application to facilitate business.
    • Conscious towards quality and compliance.
    Kindly contact for more info to hidden_mobile.RegardsMeenahidden_email

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